Customer Solutions Specialist

goeasy Ltd.; Dartmouth; On-site; CAD 50,000 - 80,000; Full time

Benefits offered by this job

Benefits package

Paid sick time

Job summary

Troy Life & Fire Safety Ltd. is seeking an experienced Fire Alarm & Safety specialist to join our Canada-wide team.

You will support service inspections, prepare quotes, and coordinate with owners, contractors, and site crews to deliver retrofit and tenant-improvement projects. Ideal candidates have a post-secondary diploma in fire protection, 3+ years in fire alarm inspection or sales, and strong organizational and teamwork skills.

Qualifications

• Post Secondary Diploma in Fire Protection Engineering, or related field considered an asset.
• 3+ years' experience in Fire Alarm inspection, testing, maintenance and/or sales.
• Demonstrated organizational skills.
• Ability to collaborate and work effectively within a team.

Responsibilities

• Pricing fire deficiencies and recommendations from service inspections.
• Preparing quotes for building owners, contractors, and tenders for retrofit projects and tenant improvements.
• Completing pre-qualification documents, reviewing drawings/specifications, developing proposals, securing purchase orders/contracts.
• Coordinating preparation of drawings, material lists, safety plans, and field installation with site crews.
• Coordination of design, material, labour, subcontractors, and change orders.
• Updating account and customer information.
• Other related duties as assigned.

Skills

Fire Alarm inspection

Organizational skills

Team collaboration

Sales experience

Education

Post Secondary Diploma in Fire Protection Engineering

Job description

Troy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is proudly Canadian. We are an employee-owned company with over 1300 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.

Troy is a 2025 and 2026 winner of the Canada's Best Managed Companies program.

Responsibilities:

• Pricing fire deficiencies and recommendations that are generated from the service inspections.
• Preparing quotes for building owners, contractors, and tenders opportunities pertaining to retrofit projects and tenant improvements.
• Completing pre-qualification documents, reviewing drawings/specifications, developing Proposals, Securing purchase orders/contracts;
• Coordinating the preparation of drawings, material lists, safety plans, and field installation with site crews.
• Coordination of design, material, labour, subcontractors, and change orders.
• Updating account and customer information.
• Other related duties as assigned.

Qualifications:

• Post Secondary Diploma in Fire Protection Engineering, or related field of study considered an asset
• 3+ years' experience in Fire Alarm inspection, testing, maintenance and/or sales
• Demonstrated organizational skills
• Ability to collaborate and work effectively within a team

Why Work with Troy?

Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a comprehensive benefits program with paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process.

**Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.