Customer Solutions Lead

Bayer AG; Montreal; Remote; CAD 70,000 - 100,000; Full time

Job summary

Bayer AG is seeking a Customer Solutions Lead in Montreal to make Bayer the preferred provider for customer operations and enhance local business. This permanent position involves maximizing business opportunities, managing team dynamics, and utilizing agronomic expertise to drive customer experiences and sales. Ideal candidates will hold a BSc in Agriculture with a deep understanding of crop production and strong interpersonal skills.

Benefits

Competitive compensation and rewards

Company vehicle

Career development opportunities

Work-life balance programs

Qualifications

• At least 2 years of experience in crop production and agronomy.
• Fluent in French and English, with knowledge of customer needs.
• Experience with digital data tools.

Responsibilities

• Own and achieve squad P&L targets collaboratively.
• Build strong relationships with growers and new customers.
• Develop strategies to increase sales across Bayer's portfolio.

Skills

Interpersonal skills

Analytical problem-solving

Communication

Education

BSc in Agriculture or related field

Tools

Excel

Word

PowerPoint

Job description

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At Bayer, we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all, Hunger for none' is no longer a dream, but a real possibility. We’re doing this with energy, curiosity, and dedication, always learning from diverse perspectives, expanding our thinking, growing our capabilities, and redefining ‘impossible’. There are many reasons to join us. If you’re eager to build a meaningful career in a community of brilliant and diverse minds to make a real difference, this is the place for you.

Customer Solutions Lead

This role aims to:

• Make Bayer the preferred provider for customers’ operations
• Enable team members to run their local business effectively for the benefit of customers and Bayer
• Maximize local business opportunities and customer experience by co-creating outcomes with farmers and partners

This is a permanent, home-based position in the Southwest Region of Quebec, with local travel required.

What you will do:

• Own and achieve squad P&L targets collaboratively
• Plan, prioritize, and execute short-term (90-day), mid-term, and long-term cycles
• Adapt and reassess tasks regularly to meet squad goals
• Work with the squad to clarify roles and maximize customer focus
• Use digital tools and agronomic expertise to support Bayer’s portfolio, leveraging market data to identify opportunities
• Contribute to team dynamics through activities like recruitment and performance feedback
• Maintain a safe, professional, and compliant work environment
• Build strong relationships with growers and new customers to drive market share and positive experiences
• Collaborate to grow and protect sales of Bayer products and support services
• Prioritize spending of discretionary funds for maximum impact
• Develop strategies to increase sales across Bayer’s portfolio, including seed treatment sales

Who you are:

• BSc in Agriculture or related field with at least 2 years of experience
• Deep understanding of crop production, agronomy, and Bayer’s portfolio
• Proficient in Excel, Word, and PowerPoint
• Flexible and adaptable to changing needs
• Excellent interpersonal, teamwork, and communication skills
• Ability to engage effectively with customers and stakeholders
• Fluent in French and English
• Knowledge of customer needs for tailored solutions
• Experience with digital data tools
• Strong analytical problem-solving skills
• Valid driver’s license and safe driving ability
• Ability to supervise and coach summer students

Desired:

• CCA, CCSC, or PAg(RTAg) designation

What we offer:

• Company vehicle
• Competitive compensation and rewards
• Diverse and inclusive culture
• Career development and global opportunities
• Work-life balance programs such as flexible hours, discounts, volunteer days, wellness initiatives

Bayer values inclusion and diversity, embracing individual differences as assets. Our culture is built on individual experiences, knowledge, innovation, and capabilities, reflecting our values and purpose.

This role has a career ladder, with placement between Grade 14 and VS 1.1 depending on experience and skills.

All referral candidates must be submitted via our internal system by a current Bayer employee. Successful referrals will receive instructions to complete the application process.

This posting is open until at least June 10, 2025.

Bayer encourages applications from people with disabilities. Candidates requiring accommodations should notify the Bayer representative to facilitate arrangements.