Customer Solutions Lead Inside

Bayer AG; Regina; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading company in agriculture is seeking a Customer Solutions Lead to enhance customer experience and drive market share. This permanent, home-based position involves collaborating with teams to achieve business goals, leveraging digital tools, and providing expert support to customers. Ideal candidates will possess a BSc in Agriculture and have strong interpersonal skills. Join us to make a real difference in the agricultural sector.

Benefits

Competitive compensation and rewards package

Collaborative, diverse, and inclusive culture

Career development and global opportunities

Work-life flexibility programs

Qualifications

• Minimum 2 years of experience in agriculture or related field.
• Excellent understanding of local crop production and agronomy.

Responsibilities

• Achieve Squad P&L targets and collaborate with team members.
• Build strong relationships with grower customer segments.
• Provide digital farming support and technical assistance.

Skills

Communication

Problem Solving

Teamwork

Data Interpretation

Education

BSc in Agriculture

Tools

MS Office Suite

CRM

Tableau

Job description

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At Bayer, we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all, Hunger for none' is no longer a dream but a real possibility. We’re doing it with energy, curiosity, and sheer dedication, always learning from the unique perspectives of those around us, expanding our thinking, growing our capabilities, and redefining ‘impossible’. There are many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Customer Solutions Lead Inside

Customers choose Bayer as their preferred provider for their operations. Team members run their local business to benefit customers and Bayer. Elevate customer experience and maximize local opportunities by co-creating short, mid, and long-term outcomes with the team.

This is a permanent, home-based position with some travel within the territory of Saskatchewan.

What you will do:

1. Jointly own and achieve Squad P&L targets, in collaboration with all Squad members.
2. Plan, prioritize, and execute in short-term (90-day cycles), mid-term, and long-term cycles.
3. Adapt, iterate, regularly reassess, and prioritize tasks to ensure continued progress towards Squad outcomes.
4. Collaborate and co-create within Squad to ensure clarity of accountabilities to maximize customer focus.
5. Leverage digital tools and agronomic expertise to support and service the full Bayer portfolio of seed, crop protection, and new business models, while also utilizing market intelligence and data insights to assess and prioritize opportunities.
6. Contribute to effective team dynamics as a self-managing Squad, through activities such as peer recruitment, selection, and performance feedback.
7. Foster an inclusive environment of professionalism and safe working practices, ensuring Safety and Compliance requirements are met or exceeded within Squad.
8. Build strong relationships with specific grower customer segments and potential new customers to drive market share and ensure a positive customer experience.
9. With a strong understanding of the complete portfolio and relevant programs, collaborate within the Squad to grow and protect sales of Bayer CropScience products and provide product and support services.
10. Generate sales leads and close sales through virtual interactions.
11. Act as technical support “in season” through the Product Support Centre and assist with technical support during the off-season.
12. Provide digital farming support to Squad members, including customer lead generation, initial outreach, and remote onboarding/engagement activities.
13. Offer virtual on-farm expertise to assist key customers in onboarding, installing, and troubleshooting Bayer's precision agriculture technologies CFV (Climate FieldView), addressing data collection challenges, connectivity issues, and educating on Digital Farming Solutions.

Who you are:

• Required:
• BSc in Agriculture or related discipline with a minimum of 2 years of experience.
• Excellent understanding of local crop production, agronomy, and Bayer portfolio for seed, crop protection, and digital solutions.
• Flexible mindset and ability to adapt to changing business needs.
• Strong interpersonal, team, and communication skills – presentation, written, verbal, and listening – to maximize results with customers and internal stakeholders.
• Understanding of key customer needs to develop tailored solutions.
• Experience using digital tools to manage, interpret, and leverage data.
• Excellent problem-solving skills through analytical thinking in complex situations with minimal guidance.

• CCAs, CCSCs, PAg(RTAg), or OAQ designation.
• Advanced computer and database skills, with proficiency in MS Office Suite and other Bayer CropScience software (CRM, Tableau).

What we offer:

• Competitive compensation and rewards package.
• Collaborative, diverse, and inclusive culture.
• Career development and global opportunities.
• Work-life flexibility programs such as flex hours, employee discounts, volunteer days, wellness, and other employee offerings.

Bayer is committed to fostering, cultivating, and preserving a culture of Inclusion and Diversity. We embrace and encourage our employees’ differences and believe that our people are our most valuable asset. The collective sum of individual life experiences, knowledge, innovation, self-expression, and unique capabilities that our employees invest in their work represent our culture, reputation, and Bayer’s values and purpose.

Bayer welcomes and encourages applications from people with disabilities. Candidates requiring accommodation during the selection process due to a disability or medical need are encouraged to notify the Bayer representative to ensure appropriate arrangements can be made.

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