Customer Solutions Consultant

Scoop Robotix Inc.; Vancouver; Remote; CAD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a dynamic Customer Solutions Consultant to join its mission of empowering the renewable energy revolution. This role is ideal for those who excel in analytical thinking and possess strong communication skills. As a CSC, you will work closely with customers to implement and optimize no-code platforms, ensuring their success and satisfaction. You'll engage in pre-sales consulting, technical problem-solving, and cross-functional collaboration to enhance customer experiences. With opportunities for advancement into senior roles, this position is perfect for proactive individuals looking to make a significant impact in a fast-paced environment.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health and Wellness Spending Account

Collaborative Work Environment

Qualifications

• 3+ years in a technical customer-facing role like Customer Solutions Consultant.
• Preferred technical degree in Engineering, Computer Science, or Business Analytics.

Responsibilities

• Provide pre-sales technical consulting and design solutions for customers.
• Guide new customers through implementation and ensure platform adoption.

Skills

Analytical Thinking

Problem-Solving

Customer Engagement

Communication Skills

Proactive Mindset

Tech-Savvy

Adaptability

Education

Technical or Analytical Degree

Tools

SaaS Platforms

Workflow Automation Tools

CRM Systems

ERP Systems

Business Intelligence Tools

Integration Platforms (iPaaS)

Job description

About the job Customer Solutions Consultant

The Opportunity

Scoop Robotix Inc. is seeking a Customer Solutions Consultant (CSC) to join our growing team. This role is perfect for individuals who excel in analytical thinking, problem-solving, and understanding data relationships, while also possessing strong communication and customer engagement skills.

As a CSC, you will become an expert in our highly configurable no-code platforms, helping customers implement and optimize Scoop’s Central Operations Hub (COH), GLOO Cloud Integration Platform (iPaaS), and LOOXY Business Intelligence & Analytics (BI) solutions. You will work collaboratively with a Customer Growth Manager (CGM) to ensure customer success, balancing technical solutioning with business growth objectives.

You will also play a key role in upstream solutioning and technical consulting during the pre-contract sales process, enhancing sales outcomes and ensuring smooth transitions from sales to implementation. A proactive mindset is essential; our ideal candidate actively monitors their book of business, identifies opportunities, and consistently adds value in every customer interaction - whether in a check-in email or in an all-team customer meeting.

This high-impact role offers opportunities for advancement into senior consulting, technical project management, or leadership based on performance.

Responsibilities

• Pre-Sales Technical Consulting: Work with the sales team to assess customer needs, provide technical insights, and design high-level solutions.
• Customer Consultation & Solution Design: Analyze customer workflows and configure Scoop’s platform to optimize their operations.
• Implementation & Onboarding: Ensure smooth platform adoption by guiding new customers through setup and best practices.
• Technical Problem-Solving: Optimize workflows and advise on key integrations using strong analytical skills.
• Customer Engagement: Maintain high customer satisfaction through proactive communication and problem resolution.
• Training & Enablement: Conduct training and workshops to maximize customer adoption.
• Cross-Functional Collaboration: Work with Sales, Product, and Engineering teams to improve customer experience and product offerings.
• Data Analysis & Reporting: Monitor customer health and provide insights to drive retention and success.
• Revenue Growth & Retention: Partner with the CGM to minimize churn and maximize revenue within your assigned accounts.
• Customer Expansion & Upsell: Identify opportunities for customer growth and collaborate on upsells and renewals.

Qualifications

• Experience: 3+ years in a technical customer-facing role such as Customer Solutions Consultant, Technical Customer Success, Business Analyst, or Implementation Specialist.

Education: A technical or analytical degree (e.g., Engineering, Computer Science, Mathematics, or Business Analytics) is preferred.

Analytical & Logical Thinking: Ability to map workflows, analyze data structures, and solve business problems.

Tech-Savvy: Strong grasp of SaaS platforms, workflow automation tools, CRM, or ERP systems.

Customer-Facing Skills: Excellent communication, active listening, and problem resolution abilities.

Proactive & Results-Oriented: Takes initiative, anticipates customer needs, and continuously adds value.

Revenue-Driven Mindset: Experience in customer retention, expansion, or revenue growth strategies is a plus.

Adaptability: Thrives in a fast-paced environment and seeks continuous improvement.

Bonus Skills/Experience

Experience in solar, renewable energy, or field service industries.

Familiarity with integration platforms (iPaaS), business intelligence tools, or API-based solutions.

Prior work in customer onboarding, implementation consulting, or technical support for SaaS products.

Bonuses for customer retention and revenue expansion.

Fully remote work anywhere in Canada.

Health, dental, and vision insurance.

Health and wellness spending account.

Collaborative and innovative work environment.

About Us Scoop is on a mission to empower the renewable energy & electrification revolution by helping solar and renewable energy companies scale efficiently. Our no-code Central Operations Hub streamlines operations, automates workflows, and integrates seamlessly with existing tools. Purpose-built for field operations teams, Scoop enables businesses to accelerate growth while maintaining operational excellence.

Join us in shaping the future of renewable energy technology. Apply today!