Customer Service Technician

Innovair Solutions Group; Montreal; On-site; CAD 42,000 - 64,000; Full time

Job summary

Stelpro, Inc. in Montreal is seeking a Customer Service Technician to support customers and contribute to project success. You will provide high-quality service, answer and handle incoming calls professionally, and respond to inquiries about pricing, product availability, and order status.

You will enter data and process orders in the ERP system, read heating charts to prepare quotes, and participate in continuous improvement initiatives to optimize processes across the team.

Responsibilities

• Provide high-quality service to our customers
• Answer and handle incoming calls in a professional manner
• Respond to inquiries regarding pricing, product availability, and order status
• Enter data and process orders in the ERP system
• Respond to information requests and basic questions about our products
• Read heating charts and prepare quotes
• Contribute to continuous improvement initiatives and process optimization

Job description

Every day, our teams bring their expertise together to move ideas forward, take on exciting challenges, and make a meaningful contribution to the company’s growth. Behind every success are dedicated people who put their know-how to work on projects that deliver real results.

As a Customer Service Technician, your expertise will contribute directly to our projects, our decisions, and our collective success.

If you enjoy taking on new challenges, collaborating with colleagues who are all moving in the same direction, and seeing the real impact of your work, we have a place for you.

Your expertise will be put to good use as you:

• Provide high-quality service to our customers;
• Answer and handle incoming calls in a professional manner;
• Respond to inquiries regarding pricing, product availability, and order status;
• Enter data and process orders in the ERP system;
• Respond to information requests and basic questions about our products;
• Read heating charts and prepare quotes;
• Contribute to continuous improvement initiatives and process optimization.