Customer Service/Technical Support Representative (On-Site)

Concentrix Trust & Safety; Belleville; On-site; CAD 30,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Customer Service/Technical Support Representative, um ein erstklassiges Kundenerlebnis zu bieten. In dieser Rolle unterstützen Sie Kunden bei technischen Anfragen und lösen Probleme mit Hardware und Software. Sie profitieren von umfassenden Schulungen und Entwicklungsmöglichkeiten in einem vielfältigen Team. Mit einer positiven Einstellung und einem Engagement für exzellenten Kundenservice werden Sie Teil einer Organisation, die für ihre Mitarbeiter und deren Wachstum bekannt ist. Entdecken Sie die Vorteile einer Karriere in einem Unternehmen, das Vielfalt und Gemeinschaftsengagement schätzt.

Benefits

Bezahlte Schulungen

Leistungsanreize

Medizinische, zahnärztliche und augenärztliche Versicherung

401(k)

Bezahlte Freizeit

Urlaubstage

Leistungsbelohnungen

Empfehlungsboni

Gesundheitsprogramme

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice.
• Starke Kommunikations- und Problemlösungsfähigkeiten.

Responsibilities

• Bereitstellung von technischem Support für Kundenanfragen.
• Hilfe bei Abrechnungsfragen und Softwareproblemen.

Skills

Kundenservice

Technische Unterstützung

Problemlösungsfähigkeiten

Verbal Kommunikation

Multitasking

Education

High School Diploma/GED

Job description

Job Title: Customer Service/Technical Support Representative (On-Site)

Job Description: The Advisor II, Technical Support, responds to basic to complex inquiries of a technical nature, including hardware/software or other designated client products. This position assists external/internal users by answering questions and solving problems related to their use of technical products or services.

Location:

Belleville, Ontario

Overview:

A NEW CAREER POWERED BY YOU

Are you seeking a career change with a forward-thinking global organization that fosters a people-first, inclusive culture? Would you like to join a company recognized as a 'World's Best Workplace,' with 'Happiest Employees' and 'Best Companies for Career Growth' awards annually? Concentrix offers a Customer Service/Technical Support Representative role where you can thrive!

Join a diverse team from over 70 countries, all contributing to supporting each other's success and well-being. We collaborate to enhance customer experiences and drive tech-powered innovation for top brands. Due to growth, we are expanding our team with talented individuals passionate about outstanding customer service and technology.

Career Growth and Development:

This role provides an opportunity to reimagine your career and build lifelong friendships. We offer comprehensive training, the latest technologies, and ongoing support. About 80% of our managers and leaders have been promoted internally. We also provide free learning and leadership development programs to help you achieve your career goals.

Responsibilities:

1. Provide inbound customer support and resolve technical issues.
2. Assist with billing concerns.
3. Help customers with software-related issues.
4. Deliver expert customer experiences with a positive attitude.

Qualifications:

• Must be 18 years or older with a High School Diploma/GED.
• Previous customer service experience (at least 1 year).
• Strong listening skills, empathy, and problem-solving abilities.
• Effective verbal communication skills.
• Open availability weekdays 8am-12am EST and weekends 9am-6pm.
• Proficiency in multitasking and eagerness to learn new technologies.

Benefits:

We value our people and invest in their growth. Benefits include:

• Paid training and performance incentives.
• Base salary between $18.90 - $23.63/hour plus incentives.
• Medical, dental, vision insurance, 401(k), paid time off, holidays, and learning days.
• Performance rewards, referral bonuses, health programs, and initiatives supporting diversity and community engagement.

Additional Information:

Applications are accepted ongoing. Potential earnings include monthly incentives up to $300. Join us and discover why over 440,000 global employees consider Concentrix their employer of choice.

Location: CAN, Belleville, ON

Language Requirements: As specified

Time Type: Full time

Concentrix is an Equal Opportunity Employer committed to a workplace free from discrimination and harassment, respecting all protected statuses.