Customer service Team Lead

Groupe SKYSPA; Boucherville; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in wellness and fitness services is seeking a Customer Service Team Lead. This role is vital for enhancing the guest experience, coordinating the customer service team, and ensuring smooth operations. The ideal candidate will thrive in a supportive and dynamic environment, showcasing exceptional customer service skills and leadership qualities. With a focus on employee well-being, the company offers a positive workplace culture and numerous perks, including free access to spas and generous discounts. Join this vibrant team and make a difference in the lives of guests every day.

Benefits

Free access to spas

Generous discounts on treatments

Group insurance coverage

Telemedicine services

Corporate RRSP program

Qualifications

• Solid customer service experience is essential.
• Bilingual in French and English for professional communication.

Responsibilities

• Coordinate the customer service team to enhance guest experience.
• Handle front desk duties and respond to client needs efficiently.
• Support the Supervisor with management tasks and training.

Skills

Customer Service

Bilingual (French and English)

Leadership

Organizational Skills

Computer Skills

Job description

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April 11, 2025

Customer service Team Lead

Brossard

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Are you known for your exceptional customer service skills, positive energy, and desire to grow in a workplace where well-being is at the heart of everything?

Welcome to SKYSPA DIX30!

We’re looking for a dynamic individual to take on the role of Customer Service Team Lead.

The warm and inviting atmosphere at SKYSPA DIX30 creates a vibrant and friendly energy, while its lively setting in the heart of Quartier DIX30 adds a fun and social vibe. Our team is solid, supportive, and loves to have a good time while working together.

What It Means To Work With Us

• A positive work environment with a team that collaborates to achieve business goals
• A people-first company culture, focused on employee well-being
• A strong and undeniable team spirit
• Free access to our 4 spas for you and a guest, starting Day 1
• Generous discounts on all treatments
• Group insurance coverage
• Telemedicine services
• A corporate RRSP program
• And much more!
  
  

YOUR MISSION

As Customer Service Team Lead, you’ll be a key part of our guest experience. You’ll coordinate the customer service team and work closely with the Customer Service Supervisor and other departments to ensure a smooth, human, and memorable experience for every visitor.

What Your Day-to-day Will Look Like

• Exemplify the role of a customer service advisor and handle all front desk duties, responding to client needs with care and efficiency
• Be responsible for site opening and closing, ensuring our standards are upheld; conduct regular walkthroughs to maintain spotless cleanliness inside and out
• In the Supervisor’s absence, be the go-to person for all teams (maintenance, treatments, client services, bistro), ensuring effective communication
• Enforce all rules, protocols, and standards with consistency and attention to detail
• Handle follow-ups for customer complaints, group bookings, and membership files
• Support the Supervisor with various management tasks such as staffing adjustments based on guest traffic, phone monitoring, email management, gift card preparation, and more
• Assist in training new employees
• Optimize and balance appointment schedules to ensure smooth spa operations
  
  

YOU’RE THE RIGHT FIT IF…

• You have solid customer service experience
• Experience in a spa or hospitality environment is a plus!
• You’re bilingual in French and English, spoken and written, to serve all our guests professionally
• You’re proactive, organized, and stay calm under pressure
• You’re known for your natural leadership, kindness, and positive attitude
• You’re resourceful, take initiative, and have sound judgment
• You present yourself well and pay attention to the details
• You’re punctual and meticulous
• You have basic computer skills or are eager to learn quickly
  
  

READY TO TAKE THE LEAP?

• Permanent full-time position (32–40 hours/week)
• Variable schedule, including day, evening, and weekend shifts
  
  

Send us your application and discover how far this exciting journey can take you!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

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