Customer Service Supervisor

Best Buy Canada; Prince Albert; On-site; CAD 50,000 - 65,000; Full time

Job summary

Best Buy Canada is hiring a Customer Service Supervisor to lead a retail team in delivering exceptional customer service. The ideal candidate will have experience in managing a retail team, achieving sales goals, and fostering an inclusive workplace culture. Join us and grow your career in a supportive and fun environment!

Benefits

Competitive wages and benefits

Employee discounts on tech products

Flexible schedule

Training programs

Supportive team culture

Qualifications

• 2+ years’ experience leading a retail team of at least 15 associates.
• Proven track record of achieving and exceeding sales goals.

Responsibilities

• Motivate and inspire your team to respond to customer concerns.
• Oversee store KPI’s (revenue, inventory health, health & safety).
• Maintain a healthy profit and loss.

Skills

Leadership

Customer Service

Team Motivation

Inclusivity

Job description

Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Supervisor, which we call an Operations Team Lead. As a Customer Service Supervisor, you will lead and coach a team of Specialists and work together to create an amazing customer experience.

Join us and grow your career with our retail team as a Customer Service Supervisor.

This role requires Full-time availability.

What you’ll do:

• Motivate and inspire your team to respond customer concerns and create an amazing customer experience

• Cultivate an inclusive team and learning culture while having fun!

• Oversee store KPI’s (revenue, merchandising standards, inventory health, health & safety)

• Maintain a healthy profit and loss

What we’re looking for:

• 2+ years’ experience leading a retail team of at least 15 associates

• 2+ years’ experience managing and reviewing operational expenses and revenue

• Proven track record of achieving and exceeding sales goals

• Ability to create an inclusive, fun, and safe work environment

Why you’ll love it here:

• Ability to work flexible schedule as per business needs

• Competitive wages and benefits

• Employee discounts on awesome tech

• An inclusive, fun, and supportive team

• Training programs to build new and transferable skills

Join our amazing team!

We are looking for people just like you.

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Annually recognized as one of Canada’s Top 100 Employers, our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.

Grow your career in development roles (Assistant Retail Manager) Whatever the role, we strive to give our people the necessary tools and training to make a difference.

#300 - 800 15th Street East, Prince Albert, SK S6V 8E3