Customer Service Supervisor

Best Buy Canada; Newmarket; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading retail company is seeking a Customer Service Supervisor to lead a dynamic team, enhance customer experiences, and drive sales performance. This full-time role emphasizes inclusivity, teamwork, and operational excellence, offering competitive wages, benefits, and opportunities for career growth. Join a recognized employer and be part of a supportive, diverse workforce passionate about technology.

Benefits

Competitive wages and benefits

Employee discounts on tech

Training programs to build skills

Flexible schedule

Qualifications

• 2+ years’ experience leading a retail team of at least 15 associates.
• Proven track record of achieving and exceeding sales goals.
• Experience managing operational expenses and revenue.

Responsibilities

• Motivate and inspire your team to respond to customer concerns.
• Oversee store KPI’s including revenue and inventory health.
• Cultivate an inclusive team and learning culture.

Skills

Leadership

Customer Service

Team Motivation

Sales Achievement

Job description

Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Supervisor, which we call an Operations Team Lead. As a Customer Service Supervisor, you will lead and coach a team of Specialists and work together to create an amazing customer experience.

Join us and grow your career with our retail team as a Customer Service Supervisor.

This role requires Full-time availability.

What you’ll do:

• Motivate and inspire your team to respond customer concerns and create an amazing customer experience

• Cultivate an inclusive team and learning culture while having fun!

• Oversee store KPI’s (revenue, merchandising standards, inventory health, health & safety)

• Maintain a healthy profit and loss

What we’re looking for:

• 2+ years’ experience leading a retail team of at least 15 associates

• 2+ years’ experience managing and reviewing operational expenses and revenue

• Proven track record of achieving and exceeding sales goals

• Ability to create an inclusive, fun, and safe work environment

Why you’ll love it here:

• Ability to work flexible schedule as per business needs

• Competitive wages and benefits

• Employee discounts on awesome tech

• An inclusive, fun, and supportive team

• Training programs to build new and transferable skills

Join our amazing team!

We are looking for people just like you.

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Annually recognized as one of Canada’s Top 100 Employers, our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.

Grow your career in development roles (Assistant Retail Manager) Whatever the role, we strive to give our people the necessary tools and training to make a difference.

175 Green Lane East, East Gwillimbury, ON L9N 0C9