Enable job alerts via email!

Commercial Customer Service Supervisor

The Brick

Richmond Hill

On-site

CAD 50,000 - 70,000

Full time

10 days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

A leading retail company, The Brick, is looking for a Team Lead to enhance customer service in their commercial division. The ideal candidate will possess strong leadership skills and a passion for customer satisfaction, guiding a team of associates while managing customer inquiries and ensuring seamless operations. A competitive remuneration package and opportunities for career growth are offered, along with a supportive work environment.

Benefits

Flexible and comprehensive benefits package
Competitive remuneration package
Career progression potential
Employee discounts

Qualifications

  • 5 years customer service or sales experience required.
  • Excellent communication skills, both verbal and written.
  • Positive attitude and strong problem-solving skills.

Responsibilities

  • Lead a team of Commercial Customer Care Associates.
  • Respond to customer inquiries and offer solutions.
  • Coordinate service calls and product deliveries for contracts.

Skills

Customer Service
Problem Solving
Communication
Team Leadership

Education

High school diploma or equivalent

Tools

MS Office

Job description

Is this job for you?

Do you have experience leading a team?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

The Brick is actively seeking to expand our service team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous commercial division!

Responsibilities
  • Lead a team of Commercial Customer Care Associates
  • Coordinate service calls for furniture and appliances
  • Respond to customer inquiries and offer solutions
  • Process sales order confirmations for builders and large contracts
  • Co-ordinate product reservations and deliveries for large contracts
  • Organizing builder/special project deliveries
  • Consistently follow up with customers on the progress of customer service related issues
  • Other duties as assigned periodically
Qualifications
  • High school diploma or equivalent
  • Minimum 5 years customer service or sales experience
  • Excellent telephone manner
  • Excellent verbal and written communication skills
  • Strong working knowledge of MS Office programs
  • Creative problem solving skills
  • A positive and enthusiastic attitude
Why The Brick?
  • A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
  • Competitive remuneration package that will commensurate with experience
  • Career progression potential with plenty of access to ongoing personal and professional development
  • Employee discounts
  • A dynamic environment to showcase your leadership talents.

Apply now

If you’d like to apply for this role, please contact our recruitment team at careers@thebrick.com

Attach your CV and tell us why you would be a great fit at The Brick!

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

Customer Service Supervisor

Best Buy Canada

Newmarket

On-site

CAD 50,000 - 65,000

3 days ago
Be an early applicant

Customer Service Supervisor

Best Buy Canada

Brampton

On-site

CAD 45,000 - 60,000

4 days ago
Be an early applicant

Customer Service Supervisor

Litens Automotive Group

Vaughan

On-site

CAD 60,000 - 80,000

4 days ago
Be an early applicant

food service supervisor

Gino's Pizza Inc.

Brampton

On-site

CAD 30,000 - 60,000

Today
Be an early applicant

guest service supervisor - hotel

Alt Hotel Toronto Airport

Mississauga

On-site

CAD 30,000 - 60,000

Today
Be an early applicant

food service supervisor

CoCo Fresh Tea & Juice

Oshawa

On-site

CAD 40,000 - 55,000

Yesterday
Be an early applicant

Customer Service Supervisor

Emterra Group

Mississauga

On-site

CAD 50,000 - 65,000

8 days ago

Customer Service Supervisor

Kaizen Lab Inc.

Mississauga

On-site

CAD 45,000 - 60,000

9 days ago

food service supervisor

Osmow's

Mississauga

On-site

CAD 30,000 - 60,000

3 days ago
Be an early applicant