Commercial Customer Service Supervisor

The Brick; Richmond Hill; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading retail company, The Brick, is looking for a Team Lead to enhance customer service in their commercial division. The ideal candidate will possess strong leadership skills and a passion for customer satisfaction, guiding a team of associates while managing customer inquiries and ensuring seamless operations. A competitive remuneration package and opportunities for career growth are offered, along with a supportive work environment.

Benefits

Flexible and comprehensive benefits package

Competitive remuneration package

Career progression potential

Employee discounts

Qualifications

• 5 years customer service or sales experience required.
• Excellent communication skills, both verbal and written.
• Positive attitude and strong problem-solving skills.

Responsibilities

• Lead a team of Commercial Customer Care Associates.
• Respond to customer inquiries and offer solutions.
• Coordinate service calls and product deliveries for contracts.

Skills

Customer Service

Problem Solving

Communication

Team Leadership

Education

High school diploma or equivalent

Tools

MS Office

Job description

Is this job for you?

Do you have experience leading a team?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

The Brick is actively seeking to expand our service team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous commercial division!

Responsibilities

• Lead a team of Commercial Customer Care Associates
• Coordinate service calls for furniture and appliances
• Respond to customer inquiries and offer solutions
• Process sales order confirmations for builders and large contracts
• Co-ordinate product reservations and deliveries for large contracts
• Organizing builder/special project deliveries
• Consistently follow up with customers on the progress of customer service related issues
• Other duties as assigned periodically

Qualifications

• High school diploma or equivalent
• Minimum 5 years customer service or sales experience
• Excellent telephone manner
• Excellent verbal and written communication skills
• Strong working knowledge of MS Office programs
• Creative problem solving skills
• A positive and enthusiastic attitude

Why The Brick?

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

Apply now

If you’d like to apply for this role, please contact our recruitment team at [e-mail]

Attach your CV and tell us why you would be a great fit at The Brick!

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]