Customer Service Supervisor

Kaizen Lab Inc.; Mississauga; On-site; CAD 45,000 - 60,000; Full time

Job summary

A dynamic and safety-focused company is seeking a Customer Service Supervisor in Mississauga. This role involves leading the customer service team, ensuring operational excellence, and collaborating across departments. Ideal candidates will have experience managing teams and knowledge of the waste management industry. The organization offers a supportive environment with opportunities for growth.

Benefits

Comprehensive Group Insurance Plan

Opportunities for future growth

Family-oriented culture

Qualifications

• 2-3 years managing a small team.
• Experience in waste management is an asset.
• Ability to work under pressure and multitask.

Responsibilities

• Supervise daily customer service operations.
• Troubleshoot and resolve customer concerns.
• Coordinate scheduling and work assignments.

Skills

Team Management

Problem Solving

Customer Service

Computer Skills

Time Management

Education

Completion of Secondary School (or GED equivalent)

Tools

CRM System

Dispatching Software

MS Office

Job description

Who We Are

We are a dynamic,growth-oriented and safety-focused company. Our organization has been deemed tobe an “essential service” by providing collection and processing for Waste andRecycling that keep our communities clean and safe. With customer service andsafety as our focus, we are looking for an energetic and driven employee tosupport our growing company and play a crucial role in waste diversion. Emterrais proud to be recognized as one of Canada’s Greenest Employers, a certifieddiverse supplier of the Canadian Aboriginal and Minority Supplier Council(CAMSC), the Canadian Women Business Enterprise National Council (WBE) andWEConnect International.

We are seeking an energetic and driven Customer Service Supervisor to lead and support our customer service team while coordinating with operations. This role is a key liaison between internal departments, service providers, and customers, ensuring that safety, service quality, and operational excellence are maintained daily.

Whatwill you do?

• Supervise daily customer service operations, ensuring timely and professional responses to inquiries and service issues
• Troubleshoot and resolve safety, service, and customer concerns in collaboration with other supervisors and managers
• Oversee customer ticketing processes: creation, distribution, tracking and resolution
• Maintain accurate and up-to-date records, reports, and department information
• Coordinate scheduling and work assignments with the customer service team and other support teams
• Support dispatch functions and maintain service and scheduling systems (e.g., SMART data for trucks)
• Assist with procurement, time and attendance tracking, safety incidents and contract labor management
• Assist with financial tasks, including processing payments and generating reports
• Provide coaching and guidance to Customer Service Representatives to ensure performance standards are met

Whatwill you bring?

• 2-3 years managing a small team.
• Completion of Secondary School (or GED equivalent)
• Experience with Dispatching or CRM system is an asset
• Experience in the waste management and recycling industry an asset
• Strong computer skills (particularly in the use of MS Office)
• Demonstrated ability to prioritize multiple tasks
• Working well under pressure and within strict timelines in a fast-paced environment

What dowe have to offer you?

• Base salary along with acomprehensive Group Insurance Plan
• A solid organization withinwhich youare able todevelop your competencies forfuturegrowth
• A family-oriented culture withan entrepreneurial mind-set that encourages you to take ownership of yourrole and effectchange

Are you ready to jumpstart your career by joining oneof Canada’s Greenest Employers and become part of the environmental solution?If so, apply now! We appreciate all applicants who apply however onlythose who are qualified, will be contacted.

Emterra Group is committed to maintaining an equitable,fair, and diverse environment. Any applicants who have a disability or requirereasonable accommodation may speak directly with our Human ResourcesDepartment. Reasonable accommodations will be assessed on a case-by-casebasis.All qualified applicants will receive consideration for employmentwithout regard to race, colour, religion, sex, sexual orientation, genderidentity, age, national origin, disability, or veteran status.