Customer Service Supervisor

Best Buy Co.; City of Lloydminster; On-site; CAD 48,000 - 62,000; Full time

Benefits offered by this job

Employee discounts on tech

Competitive compensation and benefits

Flexible schedules

Supportive leaders

Training programs and certifications

Job summary

Best Buy Co. in Lloydminster, AB, is hiring a customer service supervisor, or operations team lead, to guide a team of specialists and deliver an outstanding customer experience.

You'll motivate your team, coach for inclusivity, and oversee KPIs such as revenue, merchandising, inventory health, and safety. This full-time role offers competitive pay, benefits, and flexible scheduling to support work-life balance.

Qualifications

• 2+ years’ experience leading a retail team of at least 15 associates.
• 2+ years’ experience managing operational expenses and revenue.
• Proven track record of achieving and exceeding sales goals.
• Ability to create an inclusive, fun, and safe work environment.

Responsibilities

• Motivate and inspire your team to respond to customer concerns and create an amazing customer experience.
• Cultivate an inclusive team and learning culture while having fun.
• Oversee store KPIs (revenue, merchandising standards, inventory health, health & safety).
• Maintain a healthy profit and loss.

Skills

Team leadership

Retail operations

Sales goal achievement

Budget management

Inclusive culture

Job description

You’ll love it here! We are hiring immediately for a customer service supervisor, which we call an operations team lead. As a customer service supervisor, you will lead and coach a team of specialists and work together to create an amazing customer experience.Join us and grow your career with our retail team as a customer service supervisor.What you’ll do:Motivate and inspire your team to respond customer concerns and create an amazing customer experienceCultivate an inclusive team and learning culture while having fun!Oversee store KPI’s (revenue, merchandising standards, inventory health, health & safety)Maintain a healthy profit and lossWhat we’re looking for:Full-time availability2+ years’ experience leading a retail team of at least 15 associates2+ years’ experience managing and reviewing operational expenses and revenueProven track record of achieving and exceeding sales goalsAbility to create an inclusive, fun, and safe work environmentWhy you’ll love it here:Employee discounts on awesome techCompetitive compensation and benefitsFlexible schedules as per business needsSupportive leaders who care about you and your wellbeingAn inclusive, fun, and supportive team who you will quickly call friendsTraining programs to build new and transferable skills and achieve certificationsJoin our amazing team!We are looking for people just like you.About Best BuyAs Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.Grow your career in development roles (assistant retail manager).7501 44 Street, Unit 101, Lloydminster, AB T9V 0X9This posting is for a vacancy.