Customer Service Supervisor

Best Buy Canada; Vernon; On-site; CAD 32,000 - 37,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedules

Competitive compensation

Inclusive team culture

Job summary

Best Buy Canada in Vernon is seeking an Operations Team Lead to supervise a dynamic customer service team. You will coach specialists, coordinate with store leadership, and push for an exceptional customer experience through effective coaching and collaboration.

The role emphasizes inclusive leadership, a fun, safe work environment, and opportunities to grow within a collaborative retail team. A full-time schedule is available with competitive pay and benefits.

Qualifications

• Full-time availability
• 2+ years' experience leading a retail team of at least 15 associates
• 2+ years' experience managing and reviewing operational expenses and revenue
• Proven track record of achieving and exceeding sales goals
• Ability to create an inclusive, fun, and safe work environment

Responsibilities

• Motivate and inspire your team to respond customer concerns and create an amazing customer experience
• Cultivate an inclusive team and learning culture while having fun!
• Oversee store KPI's (revenue, merchandising standards, inventory health, health & safety)
• Maintain a healthy profit and loss

Job description

You\'ll love it here! We are hiring immediately for a customer service supervisor , which we call an operations team lead . As a customer service supervisor , you will lead and coach a team of specialists and work together to create an amazing customer experience.

Join us and grow your career with our retail team as a customer service supervisor .

What you\'ll do:

• Motivate and inspire your team to respond customer concerns and create an amazing customer experience
• Cultivate an inclusive team and learning culture while having fun!
• Oversee store KPI's (revenue, merchandising standards, inventory health, health & safety)
• Maintain a healthy profit and loss

What we\'re looking for:

• Full-time availability
• 2+ years' experience leading a retail team of at least 15 associates
• 2+ years' experience managing and reviewing operational expenses and revenue
• Proven track record of achieving and exceeding sales goals
• Ability to create an inclusive, fun, and safe work environment

Why you\'ll love it here:

• Employee discounts on awesome tech
• Competitive compensation and benefits
• Flexible schedules as per business needs
• Supportive leaders who care about you and your wellbeing
• An inclusive, fun, and supportive team who you will quickly call friends
• Training programs to build new and transferable skills and achieve certifications

About Best Buy

As Canada\'s destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.

Grow your career in development roles (assistant retail manager).

Base pay range

Hourly pay rate: $23.09 - $27.13 This job is eligible for a company performance bonus in addition to the compensation range above.

Pay may vary by province. Pay listed is for the location advertised.

5600 24 Street, Vernon, BC V1T 9T3

This posting is for a vacancy.