Customer Service Specialist

Zimmer Biomet; Mississauga; On-site; CAD 45,000 - 58,000; Full time

Job summary

A leading medical technology company is seeking a Customer Service Specialist in Mississauga, Ontario. The role includes processing orders and addressing customer inquiries, demanding excellent communication skills and a bachelor's degree in relevant fields. The ideal candidate will have experience in customer service and be proficient in tools like SAP and Excel.

Qualifications

• 3+ years customer service or related experience preferred.
• Ability to read in French required.

Responsibilities

• Process and maintenance of all orders, ensure end-to-end customer operations.
• Collaborate with departments to ensure smooth execution of sales orders.
• Resolve billing and delivery issues from sales offices.

Skills

Effective written and verbal communication skills

Attention to detail

Organizational skills

Ability to multitask

Sense of urgency

Education

Bachelor’s degree in supply chain, business, management or other relevant fields

Tools

SAP

Excel

MS Office applications

EDI order processing

Job description

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At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered, and recognized.

What You Can Expect

Reporting to the Supply Chain Manager, the Customer Service Specialist provides front line support for all Zimmer Biomet Canada field offices and direct support to customer accounts in Eastern Canada. In addition, the Customer Service Specialist assists other functional divisions as required to facilitate the order to cash process at Zimmer Biomet Canada.

Candidates are required to reside in the Greater Toronto area or willing to relocate for the position as there will be travel to the office in Mississauga on an as needed basis.

How You'll Create Impact

• Process and maintenance of all orders, ensure end-to-end customer operations from replenishment to delivery.
• Collaborate with other departments to ensure smooth execution and process of sales orders.
• Resolve issues related to billings and deliveries from regional sales offices and customers
• Respond to customer inquiries, provide accurate information on product availability, pricing, service and process.
• Process credit card payments.
• Handle customer returns.
• Creation and Maintenance of relevant attributes of customer master.
• Run queries and reports to support KPI and operation reports.

What Makes You Stand Out

• Understanding of supply chain and business processes.
• Previous SAP experience is preferred.
• Experience with Excel and proficiency in MS office apps preferred.
• Experience with EDI order processing preferred.
• Effective written and verbal communication skills.
• Sense of urgency, ability to multitask and work in a fast-paced environment.
• Strong attention to detail, organizational and follow-up skills.
• A positive attitude and willingness to learn.

Your Background

• Bachelor’s degree in supply chain, business, management or other relevant fields required with 3+ year customer service or related experience preferred.
• Ability to read in French required.

20% travel to the office in Mississauga on an as needed basis.

Expected Compensation Range

45,860 - $57,325 CAD annual salary

EOE / M / F / Vet / Disability

5701

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Medical Equipment Manufacturing

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