First Nations/Metis/Inuit - REMOTE Client Service Specialist - Moncton, NB - Tangerine

Scotiabank; Canada; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading banking and financial services institution is looking for a Customer Service Representative. This full-time permanent role offers flexible work hours and a chance for career advancement. As part of a diverse team, you'll provide top-notch support for clients' banking needs while receiving comprehensive training.

Benefits

Access to online and in-person courses for career development

Inclusive and diverse workplace culture

Flexible work hours

Qualifications

• High curiosity to help meet clients’ needs and build solutions.
• Passion for providing an exceptional client experience.
• Ability to learn and adapt quickly to contact center technology.

Responsibilities

• Deliver friendly and professional service to clients through various channels.
• Educate clients on financial products and self-service channels.
• Participate in up to 9 weeks of full-time paid training.

Skills

Strong English communication

Strong French communication

Problem-solving

Conflict resolution

Job description

Employer Industry: Banking and Financial Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Full-time permanent position with flexible work hours
- Access to thousands of online and in-person courses for career development
- Inclusive and diverse workplace culture that celebrates success
- Enjoy workspace flexibility and a casual dress code

What to Expect (Job Responsibilities):
- Deliver friendly and professional service to clients through various communication channels
- Provide best-in-class support on clients' daily banking needs and recommend suitable financial products
- Educate clients on a wide range of financial products and self-service channels
- Drive first contact resolution by identifying and addressing barriers to excellent service
- Participate in up to 9 weeks of full-time paid training

What is Required (Qualifications):
- Strong English and French oral and written communication skills
- High curiosity to help meet clients’ needs and build solutions
- Passion for providing an exceptional client experience
- Strong problem-solving and conflict resolution capabilities
- Ability to learn and adapt quickly to contact center technology

How to Stand Out (Preferred Qualifications):
- Experience in retail, sales, or other customer service environments is an asset

#Banking #CustomerService #CareerOpportunity #DiversityAndInclusion #RemoteWork

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