Customer Service Specialist

Zimmer Biomet; Oakville; On-site; CAD 45,000 - 58,000; Full time

Job summary

A leading company in medical technology, Zimmer Biomet is seeking a Customer Service Specialist to provide vital support to field offices and customer accounts. This role entails managing order processing, communication with customers, and collaboration with the supply chain team. Ideal candidates will have experience in customer service, a degree related to business or supply chain, and the ability to communicate effectively. The position offers competitive pay and opportunities for professional growth.

Qualifications

• 3+ years customer service or related experience preferred.
• Ability to read in French required.

Responsibilities

• Process and maintain all orders, ensuring end-to-end customer operations.
• Collaborate to ensure smooth execution of sales orders.
• Resolve billing and delivery issues.

Skills

Understanding of supply chain and business processes

Effective written and verbal communication skills

Sense of urgency

Attention to detail

Organizational skills

Education

Bachelor’s degree in supply chain, business, management or other relevant fields

Tools

SAP

MS Office

EDI order processing

Excel

Job description

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At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered, and recognized.

What You Can Expect

Reporting to the Supply Chain Manager, the Customer Service Specialist provides front line support for all Zimmer Biomet Canada field offices and direct support to customer accounts in Eastern Canada. In addition, the Customer Service Specialist assists other functional divisions as required to facilitate the order to cash process at Zimmer Biomet Canada.

Candidates are required to reside in the Greater Toronto area or willing to relocate for the position as there will be travel to the office in Mississauga on an as needed basis.

How You'll Create Impact

• Process and maintenance of all orders, ensure end-to-end customer operations from replenishment to delivery.
• Collaborate with other departments to ensure smooth execution and process of sales orders.
• Resolve issues related to billings and deliveries from regional sales offices and customers
• Respond to customer inquiries, provide accurate information on product availability, pricing, service and process.
• Process credit card payments.
• Handle customer returns.
• Creation and Maintenance of relevant attributes of customer master.
• Run queries and reports to support KPI and operation reports.
  
  

What Makes You Stand Out

• Understanding of supply chain and business processes.
• Previous SAP experience is preferred.
• Experience with Excel and proficiency in MS office apps preferred.
• Experience with EDI order processing preferred.
• Effective written and verbal communication skills.
• Sense of urgency, ability to multitask and work in a fast-paced environment.
• Strong attention to detail, organizational and follow-up skills.
• A positive attitude and willingness to learn.
  
  

Your Background

• Bachelor’s degree in supply chain, business, management or other relevant fields required with 3+ year customer service or related experience preferred.
• Ability to read in French required.
  
  

Travel Expectations

20% travel to the office in Mississauga on an as needed basis.

Expected Compensation Range

$45,860 - $57,325 CAD annual salary

EOE/M/F/Vet/Disability

5701

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Medical Equipment Manufacturing

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