Customer Service Specialist

Univar Solutions; Edmonton; Hybrid; CAD 42,000 - 62,000; Full time

Job summary

Univar Solutions is seeking a Customer Service Specialist to handle order intake and processing from start to finish, serving as the single point of contact for a seamless customer experience. The role involves coordinating order fulfillment, providing necessary information, and resolving issues, with a hybrid work setup out of Edmonton, AB.

Ideal candidates hold a university degree or college diploma in a related field and have two years of customer service experience, strong organization,

Qualifications

• University degree or college diploma in chemistry, sales, or customer service with two years of experience.
• Strong organizational aptitude, be detail oriented and have excellent time management skills.
• Strong problem-solving skills with the ability to prioritize and multitask.
• Team player who is customer-oriented and self-motivated with ability to interface confidently with internal and external stakeholders.
• Strong computer skills using Microsoft Office suite including Outlook, Excel, and Word.

Responsibilities

• Receive and process customer orders
• Develop solutions to customer needs/opportunities
• Build and sustain long-term customer partnerships
• Display effective communication and interpersonal skills
• Collaborate effectively with team members
• Resolve problems and non-conformances quickly
• Other duties as required

Skills

Customer service experience

Attention to detail

Time management

Team player

Problem solving

Education

University degree or college diploma in related field

Tools

MS Office (Outlook, Excel, Word)

Job description

A Place Where People Matter. Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

Customer Service Specialist: Reporting to the Customer Service Manager, the Customer Service Specialist is responsible for handling activities including order taking, processing orders from beginning to end, providing a single point of contact to ensure a consistent customer experience, coordinating order fulfillment, providing necessary information to customers, and problem resolution.

What You’ll Do:

• Receive and process customer orders
• Develop solutions to customer needs/opportunities
• Build and sustain long‑term customer partnerships
• Display effective communication and interpersonal skills
• Collaborate effectively with team members
• Resolve problems and non‑conformances quickly
• Other duties as required

What You’ll Need:

• University degree or College diploma with specialized training in a related field (i.e. chemistry, sales, or customer service) with two (2) years of customer service experience
• Must have a strong organizational aptitude, be detailed oriented and have excellent time management skills
• Must have strong problem‑solving skills with the ability to prioritize and multitask
• Must be a team player who is customer‑oriented and self‑motivated with a proven ability to interface confidently with internal and external stakeholders
• Must have strong computer skills using Microsoft Office suite including Outlook, Excel, and Word

Where You’ll Work:

This is a hybrid role based out of our corporate office in Edmonton, AB.

What We Offer:

• Global career advancement and mentoring opportunities
• Competitive salary
• Employee Resource Networks that are advocating for advancing diversity, equity, and inclusion within the company.

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives from life‑saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation due to a disability during the hiring process, please contact us at [e-mail].