Customer Service & Shipping Coordinator (Mississauga)

CJ Logistics Canada; Toronto; On-site; CAD 32,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

PTO

Tuition assistance

Growth opportunities

Collaborative culture

Job summary

CJ Logistics Canada in Mississauga is seeking a Customer Service Representative to be the primary contact in the Welcome Center. You will handle paperwork, maintain schedules, and assist with Shipping & Receiving tasks as needed.

The role emphasizes accuracy, communication with customers, and supporting drivers through the dock and freight process. The position is onsite, Monday to Friday, 8:30 am to 5:00 pm, with a pay range of $23–$28 per hour depending on experience, and a total benefits

Qualifications

• High School Diploma/GED equivalent required
• PC Experience with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Previous AS400 and/or warehouse management systems (WMS) experience preferred
• Basic math and reading skills necessary
• Detailed oriented with the ability to perform multiple task in fast moving environment
• Ability to follow oral and/or written instruction
• Good interpersonal skills and ability to work with internal and external customers

Responsibilities

• Provide a strong level of customer service to internal and external customers
• Maintain inbound and outbound schedules
• Complete paperwork to make sure it is error free and prepare orders for distribution to forklift operators
• Process and schedule all carrier appointments
• Communicate with customer on scheduling issues
• Sign driver in and out of the facility; verifying all paperwork
• Assign dock doors to the inbound and outbound loads
• Maintain door accuracy and yard report for trailer inventory
• Process Bills of Lading and associated shipping and receiving documents
• Reconcile inbounds with packing slips and coordinate drop lot activity
• Work closely with shift management and leads to accomplish shift goals
• Report errors and/ or issues to appropriate member of leadership to ensure accuracy
• Participate in all training programs provided
• Perform all duties in a safe and timely manner

Job description

CJ Logistics Canada in Mississauga is seeking a Customer Service Representative to be the primary contact in the Welcome Center. You will handle paperwork, maintain schedules, and assist with Shipping & Receiving tasks as needed.

The role emphasizes accuracy, communication with customers, and supporting drivers through the dock and freight process. The position is onsite, Monday to Friday, 8:30 am to 5:00 pm, with a pay range of $23–$28 per hour depending on experience, and a total benefits