Customer Service Representative: Waste Hauling Services

Waste Connections of Canada, Inc.; Ajax; On-site; CAD 43,000 - 58,000; Full time

Benefits offered by this job

Competitive wages

Quarterly bonuses

Retirement plan with company match

Medical, dental, vision benefits

Employee Stock Purchase Plan

Employee Assistance Program

Job summary

Waste Connections of Canada, Inc. is seeking a customer service representative to support our local clients in Ontario. The role involves handling calls, processing new service orders, and managing billing inquiries.

Ideal candidates have 2 years of high-volume customer service experience, proficiency with Word/Excel/Outlook, and excellent verbal and written communication skills. The position follows a Monday–Friday 8:00 AM–4:30 PM schedule and offers competitive wages and benefits.

Qualifications

• 2 years of high-volume Customer Service experience in an office environment.
• Experience with Microsoft Word, Excel and Outlook.
• Experience in the transportation industry is an asset.
• Excellent verbal and written communication skills.

Responsibilities

• Answering customer calls and processing customer orders for new service, discontinuance, or changes in service.
• Accepting payments from customers, researching customer billing inquiries and updating customer account information.
• Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seek cost-effective, safe, environmentally sound solutions to service issues.

Skills

Customer service

Verbal communication

Written communication

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Why Choose Us

We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.

Why Choose Us

We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.

Responsibilities

Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community. As a customer service representative with us the minimum responsibilities are:

• Answering customer calls and processing customer orders for new service, discontinuance, or changes in service.
• Accepting payments from customers, researching customer billing inquiries and updating customer account information.
• Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.

Schedule: Monday to Friday from 8AM to 4:30PM

What We Need From You

• 2 years of high-volume Customer Service experience in an office environment
• Experience with Microsoft Word, Excel and Outlook
• experience in the transportation industry is an asset
• Excellent verbal and written communication skills

What You’ll Get From Us

• Competitive Wages: $50k annually + eligibility for quarterly bonuses
• Retirement Plan with company match; let us help you save for your future
• Benefits; Medical, Dental, Vision
• Perks, perks, perks! Employee Assistant Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan
• Insurance: Life, Short Term/Long Term Disability

Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.