Customer Service Representative - Transportation

XTL Transport, Logistics, Distribution; Vaudreuil-Dorion; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

100% company paid benefit premiums

RRSP match program

Competitive Salary

Job summary

XTL Transport, Logistics, Distribution is seeking a Customer Service Representative to ensure day-to-day commitments are executed as promised. You will build relationships with customers, manage orders, and coordinate with dispatch to maintain service levels.

The role requires strong communication, data accuracy, and familiarity with logistics systems such as TMS and AS400. You will handle inquiries, update statuses, and support daily operations while contributing to customer loyalty and

Qualifications

• Experience with AS400, TMS, Elogs, PeopleNet and SafetyDirect systems is an asset.
• Proficiency with Microsoft Word, Excel, PowerPoint is helpful.
• Excellent oral and written communication skills required.
• Strong attention to detail and data accuracy is essential.
• Team player with ability to build lasting client relationships.
• Ability to prioritize and manage time in a fast-paced environment.

Responsibilities

• Accept EDIs and perform updates.
• Enter comments for Dangerous Goods on orders with BOLs.
• Ensure data integrity: customer codes, dates, times, weights, seals, temperatures.
• Update Costco appointments per Warehouse requests.
• Check Load screen throughout the day to ensure loads are correct.
• Send daily emails to warehouses, reporting loaded vs loading statuses.
• Communicate with customers to provide timely responses (within 15 mins)
• Book loading/unloading appointments as required for customers
• Create all customer orders in the system and update SD loads in TMS

Skills

Strong communication skills

Customer-focused

Team player

Time management

Tools

AS400

TMS

Elogs

PeopleNet

SafetyDirect

Job description

XTL is committed to providing customers with a progressive transportation solution. As a Customer Service Representative, you will be responsible to ensure day to day commitments are executed as promised. Your creative ability to find solutions and develop relationships will play a key critical role in achieving customer loyalty and profitable business growth. The ideal candidate will be someone who is customer focused and strives to ensure customer commitments are delivered

Schedules:

• Shift hours: 6h30 a 15h30
• Thu-Fri-Sat or 4/4

Responsibilities:

Operations

• Accepting all the EDIs and doing the updates
• Enter comment for Dangerous goods on orders with BOL sent
• Ensuring data integrity including customer codes, pick-up and delivery dates and times, trailer numbers, bill of lading numbers, weight, seal number, temperature, and all special requirement flags to achieve customer commitments and invoice accurately.
• Updating Costco appointments as per Warehouse requests
• Check available loads screen throughout the day to ensure loads are correct.
• Send emails to all the warehouses to get their lineup for the evening/morning Daily morning emails to warehouses on loaded vs loading
• Responsible for customer communication, ensure customers receive a response within 15 mins. Work with dispatch on response.
• Book loading and unloading appointments when required for all customers
• Create all customer orders in the system
• SD loads during your shift and do TMS updates
• Ensure audit screen is up to date and reflected in the TMS
• Creating new customer codes and master orders
• Review night notes, address any issues pertaining to your department
• Notify Customers of any delays during your shift.
• Daily morning emails to warehouses on loaded vs loading
• Ensure our weekly Costco OTD report is clean and accurate
• Answer phones

Driver Payroll

• Sort through the drivers paperwork and file the BOL's
• Audit the trip sheets with the approved guidelines
• Enter the drivers times in Payroll screen that meet the criteria and any tripsheets that do not meet the criteria are handed to the Operations Manager so that they can be scrutinized further

Issaquah TMS Support

• Provide information when required regarding our deliveries
• Implement any new reporting procedures required by our Customers

Main Requirements and competencies

• Experience with AS400, TMS, Elogs, People Net and Safety Direct systems is an asset
• Knowledge of Microsoft applications such as Word, Excel and PowerPoint
• Excellent Oral and Written communication skills
• Excellent attention to detail
• Strong team player with the ability to create lasting client relationships;
• Team player who is able to work well in groups
• Customer-focused attitude, with high level of professionalism and discretion
• Organization and Time management skills
• Ability to Prioritize and Manage Time
• Excellent customer service skills and professional demeanor;
• Strong knowledge of Microsoft applications, AS/400 and Lotus Notes;
• Able to work in a fast paced environment
• Able to work in a team atmosphere

Benefits:

• 100% company paid benefit premiums after 3 months of employments
• RRSP match program after 3 months of employment
• Competitive Salary

XTL is an equal opportunity employer that embraces diversity in the workplace and equivalently considers applications from qualified women, men, visible minorities, aboriginal people and persons with disabilities. We welcome applications from all interested individuals