Customer Service Representative - Transportation

xtltransportlogistics; Vaudreuil-Dorion; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Company-paid benefits after 3 months

RRSP match after 3 months

Competitive salary

Job summary

XTL Transport Logistics is hiring a Customer Service Representative in Vaudreuil-Dorion, Canada. The role focuses on delivering on daily commitments, resolving issues, and building customer relationships in a fast-paced logistics environment.

You will handle order creation, data accuracy, load planning communication, and cross-functional coordination with dispatch to ensure on-time deliveries.

Qualifications

• Experience with AS400, TMS, Elogs, PeopleNet and Safety Direct systems is an asset.
• Knowledge of Microsoft Word, Excel and PowerPoint is advantageous.
• Excellent oral and written communication skills are essential.
• Excellent attention to detail and strong teamwork are required.

Responsibilities

• Manage operations and ensure day-to-day commitments are executed.
• Enter comments for dangerous goods on orders with BOL sent.
• Maintain data integrity: customer codes, dates, trailer numbers, weights and temps.
• Update Costco appointments and communicate with warehouses.
• Notify customers of delays and respond within a timely manner (15 mins).
• Book loading/unloading appointments for customers and create orders in the system.
• Perform TMS updates and ensure audit screens are current.

Skills

Communication skills

Attention to detail

Team player

Customer-focused

Organization

Time management

Prioritization

Fast-paced environment

Tools

AS400

TMS

Elogs

PeopleNet

Safety Direct

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Lotus Notes

Job description

Customer Service Representative

XTL is committed to providing customers with a progressive transportation solution. As a Customer Service Representative, you will be responsible to ensure day to day commitments are executed as promised. Your creative ability to find solutions and develop relationships will play a key critical role in achieving customer loyalty and profitable business growth. The ideal candidate will be someone who is customer focused and strives to ensure customer commitments are delivered.

Schedules:

• Shift hours: 6h30 a 15h30
• Thu-Fri-Sat or 4/4

Responsibilities:

1. Operations

• Accepting all the EDIs and doing the updates
• Enter comment for Dangerous goods on orders with BOL sent
• Ensuring data integrity including customer codes, pick-up and delivery dates and times, trailer numbers, bill of lading numbers, weight, seal number, temperature, and all special requirement flags to achieve customer commitments and invoice accurately.
• Updating Costco appointments as per Warehouse requests
• Check available loads screen throughout the day to ensure loads are correct.
• Send emails to all the warehouses to get their lineup for the evening/morning Daily morning emails to warehouses on loaded vs loading
• Responsible for customer communication, ensure customers receive a response within 15 mins. Work with dispatch on response.
• Book loading and unloading appointments when required for all customers
• Create all customer orders in the system
• SD loads during your shift and do TMS updates
• Ensure audit screen is up to date and reflected in the TMS
• Creating new customer codes and master orders
• Review night notes, address any issues pertaining to your department
• Notify Customers of any delays during your shift.
• Daily morning emails to warehouses on loaded vs loading
• Ensure our weekly Costco OTD report is clean and accurate
• Answer phones

1. Driver Payroll

• Sort through the drivers paperwork and file the BOL's
• Audit the trip sheets with the approved guidelines
• Enter the drivers times in Payroll screen that meet the criteria and any tripsheets that do not meet the criteria are handed to the Operations Manager so that they can be scrutinized further

1. Issaquah TMS Support

• Provide information when required regarding our deliveries
• Implement any new reporting procedures required by our Customers

Main Requirements and competencies

• Experience with AS400, TMS, Elogs, People Net and Safety Direct systems is an asset
• Knowledge of Microsoft applications such as Word, Excel and PowerPoint
• Excellent Oral and Written communication skills
• Excellent attention to detail
• Strong team player with the ability to create lasting client relationships;
• Team player who is able to work well in groups
• Customer-focused attitude, with high level of professionalism and discretion
• Organization and Time management skills
• Ability to Prioritize and Manage Time
• Excellent customer service skills and professional demeanor;
• Strong knowledge of Microsoft applications, AS/400 and Lotus Notes;
• Able to work in a fast paced environment
• Able to work in a team atmosphere

Benefits:

• 100% company paid benefit premiums after 3 months of employments
• RRSP match program after 3 months of employment
• Competitive Salary

XTL is an equal opportunity employer that embraces diversity in the workplace and equivalently considers applications from qualified women, men, visible minorities, aboriginal people and persons with disabilities. We welcome applications from all interested individuals

We invite all interested persons to apply but only candidates selected for an interview will be contacted.

#Qcjob