Customer Service Representative - Sarnia

Landline; Sarnia; On-site; CAD 25,000 - 30,000; Part time

Benefits offered by this job

Paid time off

Flight benefit privileges with partner

Job summary

The Landline Company in Sarnia is seeking a Part-Time Airport Customer Service Agent to assist with passenger check-in and boarding at the Sarnia Chris Hadfield Airport. You will greet travelers, answer questions, enter passenger details, and help maintain smooth operations—plus enjoy flight benefit privileges and paid time off as part of the role.

The position requires a high school diploma and at least two years of customer service experience, with flexible part-time hours and a supportive

Qualifications

• High School Diploma, GED or equivalent education required.
• 2 years of customer service experience.

Responsibilities

• Greet customers and provide information about our services
• Assist customers with the boarding process
• Answer customer questions and resolve customer concerns
• Enter passenger information into reservations systems
• Document and update customer records based on interactions
• Load and remove customer baggage from Landline vehicles and baggage carousels
• Develop and maintain knowledge of Landline’s products and services
• All other duties as assigned

Skills

Customer service

Education

High School Diploma or GED

Job description

Part-Time Airport Customer Service Agent - Sarnia

The Landline Company

Sarnia Chris Hadfield Airport

Pay: $20.00 per hour

https://landline.com

About Us:

The Landline Company is redefining the airport journey by building infrastructure that decentralizes the airport. Its platform connects air and ground transportation, extending the airport experience into everyday places and enabling seamless door-to-gate travel while unlocking new demand.

Landline is pioneering remote terminal concepts that bring airport check-in, bag drop, and security screening closer to travelers, including directly into the neighborhoods and destinations where they live, work, and stay. Operating across North America with a growing network of partners, including Air Canada, American Airlines, Sun Country Airlines, and CLEAR. Landline is building the infrastructure that allows travel to begin anywhere. Learn more at landlineco.com.

In Ontario, we partner with Air Canada bringing passengers to and from the Toronto airport from Kingston, Hamilton, Waterloo/Kitchener, Muskoka, Niagara, and Sarnia. Our luxury motorcoaches replace short flights with a faster, more sustainable alternative—reducing costs, addressing pilot shortages, and enhancing passenger journeys.

Our Values:

Care for our communities. Be obsessive about the needs of our customers. Take care of each other and ourselves. Operate with kindness, integrity and ingenuity.

The Role:

We’re seeking a Part-Time Customer Service Agent to join our Sarnia team! You will be responsible for assisting with passenger check-in and boarding at the Sarnia Chris Hadfield Airport.

Benefits:

• Paid time off
• Flight benefit privileges with our partner airlines

Responsibilities:

• Greet customers and provide information about our services
• Assist customers with the boarding process
• Answer customer questions and resolve customer concerns
• Enter passenger information into reservations systems
• Document and update customer records based on interactions
• Load and remove customer baggage from Landline vehicles and baggage carousels
• Develop and maintain knowledge of Landline’s products and services
• All other duties as assigned

Qualifications:

• High School Diploma, GED or equivalent education required
• 2 years of customer service experience