Customer Service Representative Apprenticeship

Placements24; Kimberley; Hybrid; CAD 17,000 - 23,000; Full time

Job summary

Placements24 is seeking empathetic individuals for a Customer Service Representative Apprenticeship based in Kimberley. You will learn essential communication and problem-solving skills while supporting customers and learning from experienced service professionals.

Responsibilities include handling inquiries via phone, email, and chat, updating CRM records, processing orders and returns, and contributing to a positive team environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• A patient and empathetic demeanor.
• Basic computer proficiency and ability to learn new software.
• Ability to work in a hybrid model based in Kimberley, Northern Cape.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide information about products and services.
• Resolve customer complaints and issues efficiently and professionally.
• Process customer orders and returns.
• Maintain accurate customer records and update CRM systems.
• Escalate complex issues to the appropriate departments when necessary.
• Follow communication protocols and company policies.
• Identify opportunities to improve customer satisfaction.
• Contribute to a positive and helpful team environment.

Skills

Empathy

Customer service mindset

Communication

Education

Matriculation certificate

Tools

CRM software

Job description

About the Role

Our client is seeking empathetic and service-oriented individuals for a Customer Service Representative Apprenticeship in Kimberley. This apprenticeship offers a fantastic opportunity to develop essential communication and problem-solving skills while providing outstanding support to customers. You will learn to handle customer inquiries, resolve issues, and ensure a positive customer experience, working closely with experienced customer service professionals. This role is perfect for individuals passionate about helping others and building a career in customer relations. Our client is dedicated to providing a structured training program that equips you with the necessary tools and knowledge to succeed. You will be a key point of contact for customers, representing the company with professionalism and efficiency. This apprenticeship provides a solid foundation for a career in customer service and client management.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide information about products and services.
• Resolve customer complaints and issues efficiently and professionally.
• Process customer orders and returns.
• Maintain accurate customer records and update CRM systems.
• Escalate complex issues to the appropriate departments when necessary.
• Follow communication protocols and company policies.
• Identify opportunities to improve customer satisfaction.
• Contribute to a positive and helpful team environment.

Requirements

• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• A patient and empathetic demeanor.
• Basic computer proficiency and ability to learn new software.
• A genuine desire to help customers.
• Ability to remain calm and professional under pressure.
• Team player with good interpersonal skills.
• A matriculation certificate or equivalent qualification.
• Must be able to work in a hybrid model based in Kimberley, Northern Cape.

Benefits

• Comprehensive training in customer service best practices.
• Mentorship from experienced customer service leads.
• Exposure to diverse customer interactions and scenarios.
• Competitive apprenticeship stipend.
• Opportunities for skill development and performance-based recognition.
• Potential for advancement to senior customer service roles.
• A supportive and collaborative team environment.
• Gain valuable experience in client relations and communication.