Customer Service Representative, Retail Operations

Belron Canada; Vernon; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming the automotive glass industry. As a Customer Service Representative, you will play a key role in enhancing customer experiences in a fast-paced environment. Your responsibilities will include administrative tasks, collaborating with insurance partners, and ensuring customer satisfaction through hands-on support. With a commitment to diversity and inclusion, the company fosters a collaborative atmosphere where you can grow your career while making a meaningful impact. Enjoy a supportive work culture that values your contributions and offers competitive pay and benefits from day one.

Benefits

Comprehensive benefits package

Pension plan with matching options

On-the-job training

Opportunities for advancement

Flexible scheduling

Qualifications

• Experience in retail, hospitality, or tourism is beneficial.
• Valid Class 5 driver's license required.

Responsibilities

• Ensure a positive customer experience and handle administrative tasks.
• Work with insurance partners to maximize customer value.
• Perform minor repairs and maintain vehicle cleanliness.

Skills

Customer Relationship Management

Problem Solving

Communication Skills

Time Management

Education

On-the-job Training

Job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

**This is a fixed term opportunity ending August 30, 2025**

Ready to tap into your best and drive your career forward?

Automotive glass technology is helping transform how we experience the road. At Belron Canada, we take this seriously, which is why we invest tirelessly on developing, certifying and advancing an elite force of highly trained technicians.

If you want an exciting career in an environment where you get to work with sophisticated equipment every day alongside the finest experts in the field, we’d love to hear from you. We welcome applications from everyone, are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

You are the person who likes to set the tone for the customer’s experience. As a Customer Service Representative, you will create ease in a fast-paced, action-oriented role. You will enjoy the variety of working both administratively and with the public while being the glue that makes things run seamlessly. You will work closely with a supportive team and collaborate to solve problems.

If you are looking for stimulating work that makes an impact, this is the perfect place to start your career.

Your role at a glance:

Your role is to take pride in owning the customer’s experience and ensuring that we have made a positive impact on their day.

You will continue to make a difference by:

• Completing the administration required to make the Service Centre run seamlessly.
• Adding value to the customer and identifying opportunities to boost the store’s performance.
• Working with our insurance partners to help customers get the best value for their money.
• Delighting your customers by vacuuming vehicle interiors, cleaning windows, and helping with the occasional small repairs on windshields (don’t worry – our tools are easy to use!)
• Shuttling vehicles to and from the repair shop.

Who you are:

• Youvalue building relationships with customers and your teammates.
• You have experience in helping people whether it’s in retail, hospitality, or tourism.
• No formal education is required – we provide on-the-job training!
• Have a valid Class 5 driver’s license, and the capability to work at different Belron Canada locations within your specified geographic area.

Why Belron Canada will bring out your best:

• You will be able to see the results of your work and are given the opportunity to try new things.
• Forget unpredictable schedules and long hours. We have a life and know you have one too.
• Our comprehensive benefits and pension package starts on your first day of employment.
• We are a growing organization where opportunities for advancement, training, and skill-development are always coming up.

Range of pay for a Customer Service Representative is between $22.50 - $26.00 per hour.

Compensation details listed in this posting reflect the range of pay. Individual pay is determined by skills, qualifications, experience, and location. Speedy Glass also offers benefits upon hire and a pension plan (with the option for matching) after 3 months.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!