Customer Service Representative (Part-Time) - Saint - Jean-Sur-Richelieu, QC CA

XPO Logistics, Inc.; Saint-Jean-sur-Richelieu; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading logistics company in Montérégie is seeking a Customer Service Representative. Responsibilities include billing shipments, resolving documentation issues, and assisting customers. Ideal candidates will have 2 years of customer service experience, strong communication skills, and be available for various shifts. This role offers a competitive starting pay of $22.90 per hour and opportunities for growth.

Qualifications

• Minimum 2 years of experience in customer service.
• Available to work various shifts, including nights and weekends.

Responsibilities

• Bill shipments according to tariffs and agreements.
• Resolve documentation errors and assist customer inquiries.
• Perform general clerical duties such as answering calls and data entry.
• Process damaged freight documentation.

Skills

Customer service experience

Strong computer skills

Typing skills

10-key skills

Communication skills

Tools

Microsoft Office

Job description

What you’ll need to succeed as a Customer Service Representative at XPO

Minimum qualifications:

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications:

• Transportation experience
• Excellent verbal and written communication skills

About the Customer Service Representative job

Pay, benefits and more:

• Pay starts at $22.90

What you’ll do on a typical day:

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution

Customer Service Representatives are required to:

• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

Qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They should not be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed.

If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [e-mail]. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.

Accommodation email must include:

• Your name
• Job title with location (city/province) and requisition ID
• A clear description of the disability accommodation that you are seeking