Customer Service Representative - Part Time - Kamloops

Land Title and Survey Authority of British Columbia (LTSA); Kamloops; On-site; CAD 42,000 - 54,000; Full time

Job summary

The Land Title and Survey Authority of British Columbia (LTSA) is hiring for a Customer Service Representative. You will assist internal and external customers, provide information on LTSA services, and handle clerical duties in a team setting.

Role involves processing payments, generating notices, verifying documents, and retrieving records. Strong communication, organizational, and tech skills are essential for success in this position.

Qualifications

• Minimum of Secondary school graduation or equivalent.
• Additional education and/or training in business, law or office administration would be preferred.
• Administrative support experience obtained from a legal or related office environment is preferred.

Responsibilities

• Answer inquiries from customers regarding routine processing matters and LTSA services; provide information about LTSA resources.
• Prepare system-generated legal notices and certificates per policies.
• Verify and process documents to expedite LTSA staff work.
• Process and record customer transactions and payments per policies.
• Perform general clerical duties such as filing, data entry, stocking.
• Retrieve physical and digitized records for customers and LTSA staff support.

Skills

Interpersonal skills

Customer service

Communication

Team player

Independent work

Attention to detail

Organizational skills

Analytical thinking

Research skills

Diplomacy

Tech savvy

Education

Secondary school diploma

Business / law / office administration coursework

Administrative experience in legal setting

Tools

Microsoft Office 365

Word

Excel

Call center software

Digital scanning tools

Job description

What you'll do

Working in a team environment, CSR's provide a variety of services to internal and external customers of the LTSA in accordance with established policies and procedures. CSR's provide customers with information about services, products and procedural requirements; determine and collect appropriate fees for services; and provide administrative support to staff within LTSA offices. CSR's are also responsible and accountable for the following:

• Answer inquiries from customers regarding routine processing matters as well as information specific to Land Title services, procedures and requirements and other LTSA services; provide information about other resources as appropriate;
• Prepare a variety of system-generated legal notices and certificates in accordance with established policies and procedures;
• Verify and process a variety of documents to expedite work of Land Title Examiners and other LTSA staff;
• Process and record customer transactions and payments in accordance with established policies and procedures;
• Perform general clerical and administrative duties such as stocking, filing, data entry, etc.;
• Retrieve physical and digitized records for customers and in support of internal LTSA staff.

We encourage you to apply if you have:

Education and Experience

• A minimum of Secondary school graduation or equivalent;
• Additional education and/or training in business, law or office administration would be preferred;
• Administrative support experience obtained from a legal or related office environment is preferred.

Knowledge, Skills and Abilities

• Excellent interpersonal and communication skills along with a strong customer service aptitude;
• Ability to deal with a variety of individuals including the public, professionals, government agencies, and co-workers with diplomacy and respect;
• Comfortable with various forms of technology such as digital scanning and call center software, and ability to use Microsoft applications including Office 365, Word, Excel etc.;
• Demonstrated analytical and research skills, attention to detail;
• Understanding of historical records and systems;
• Strong organizational skills and ability to balance tight deadlines and volume of work;
• Ability to identify, analyze and interpret technical data;
• A strong team player with the ability to work on tasks independently.

The CSR position is included in the BCGEU bargaining unit.