CSC-CSC-Client Services Coordinator

Lifemark; Victoria; On-site; CAD 42,000 - 60,000; Full time

Job summary

Lifemark in Victoria, BC is seeking a Client Services Coordinator to be the first point of contact, delivering high-quality service and organized administrative support.

You will coordinate cases, manage schedules, handle files and correspondence, and build strong relationships with clients and assessors. Strong computer skills and communication are essential, with Medical Office or Legal Assistant training considered an asset.

Qualifications

• First point of contact for clients; strong service orientation.
• Proficient in MS Word, Excel, and database use.
• Excellent verbal and written communication.
• Administrative support experience.
• Medical Office or Legal Assistant training is an asset.

Responsibilities

• Case coordination & triage.
• Book, confirm and maintain service schedules using the administrative database.
• Send consultants medical or other files necessary for the completion of the service.
• Receive and direct examinees and assist them with forms completion where necessary.
• Create assessment files, receive and file case documentation, and ensuring the appropriate service is being provided
• Distribute incoming mail and post outgoing mail daily.
• Receive and transfer incoming calls.
• Coordinate courier deliveries and pickups.
• Order and maintain office supplies.
• Maintain accurate records of postage meter, fax machine and copier usage.
• Word process a variety of documents, forms, and report data as required.
• Provide administrative and clerical support to consultants, management and staff.
• Develop and foster Client and Assessor relationships.
• Assist with transcription of reports, invoicing, vouchering, and other report production activities as required
• Other duties also include checking the laundry, emptying garbage, and sweeping the floor

Skills

Verbal communication

Written communication

Multi-tasking

Organizational skills

Education

Medical Office or Legal Assistant training (asset)

Tools

MS Word

Excel

Database use

Job description

Client Services Coordinator

Location: Victoria, BC

Status: Permanent full time

Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.

As a Client Services Coordinator you are the first point of contact for the company. You are passionate about your work and perform with a high level of energy, reliability and pride. You are an outgoing individual with multi-tasking capabilities and your administrative work is thorough, organized and detail oriented. You have strong computer skills including knowledge of MS Word, Excel and Database use. You have excellent verbal and written communication skills and your work experience demonstrates success in providing service and strong administrative support. Medical Office or Legal Assistant training is an asset.

Your responsibilities include:

• Case coordination & triage.
• Book, confirm and maintain service schedules using the administrative database.
• Send consultants medical or other files necessary for the completion of the service.
• Receive and direct examinees and assist them with forms completion where necessary.
• Create assessment files, receive and file case documentation, and ensuring the appropriate service is being provided
• Distribute incoming mail and post outgoing mail daily.
• Receive and transfer incoming calls.
• Coordinate courier deliveries and pickups.
• Order and maintain office supplies.
• Maintain accurate records of postage meter, fax machine and copier usage.
• Word process a variety of documents, forms, and report data as required.
• Provide administrative and clerical support to consultants, management and staff.
• Develop and foster Client and Assessor relationships.
• Assist with transcription of reports, invoicing, vouchering, and other report production activities as required
• Other duties also include checking the laundry, emptying garbage, and sweeping the floor

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca