Customer Service Representative (Part-Time/ Contractual)

Ceridian HCM, Inc.; Montreal; On-site; CAD 42,000 - 54,000; Full time

Job summary

CCM Hockey in Montreal, QC, seeks a bilingual Customer Service representative to support our independent dealers and manage pre-sales and after-sales inquiries. You will enter and track orders, and process returns, while responding to emails and calls with professionalism.

Collaborate with the Distribution Centre, Credit and Claims Department, and other divisions to ensure service levels are met. This role requires a college diploma and 1–2 years in a similar role, with strong communication and

Qualifications

• College diploma.
• A minimum of 1-2 years experience in a similar role.
• Customer service oriented.
• Strong communication skills.
• Ability to provide solutions.
• Work well within a team.
• Bilingualism (French and English).

Responsibilities

• Effectively enter, track orders, and process returns.
• Handle customer issues (and inquiries) in a timely and efficient manner.
• Responding to customers via email, telephone.
• Work closely with different divisions such as the Distribution Centre, Credit and Claims Department, etc.

Skills

Bilingualism

Customer service

Communication

Teamwork

Problem solving

Education

College diploma

Job description

PURPOSE

At CCM Hockey, the Customer Service department plays a key role. We are searching for bilingual candidates with a passion for customer service and a desire to work in the dynamic world of hockey. Reporting to the Customer Service Supervisor, the purpose of this position is to provide customer service to our independent dealers. The successful candidate will have to ensure that all pre-sales and after-sales service levels are met.

KEY ACCOUNTABILITIES

• Effectively enter, track orders, and process returns.
• Handle customer issues (and inquiries) in a timely and efficient manner.
• Responding to customers via email, telephone.
• Work closely with different divisions such as the Distribution Centre, Credit and Claims Department, etc.

KNOWLEDGE, SKILLS, AND ABILITIES

• College diploma.
• A minimum of 1-2 years experience in a similar role.
• Customer service oriented.
• Strong communication skills.
• Ability to provide solutions.
• Work well within a team.
• Bilingualism (French and English).