Customer Service Representative (Onsite)

Alleguard; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

Alleguard is seeking a Customer Service Representative for an onsite contract role in Toronto, Ontario. The CSR will be responsible for processing orders, providing customer support, and managing inquiries effectively in a fast-paced environment.

Ideal candidates will have 5+ years of customer service experience, strong ERP knowledge, and excellent problem-solving skills. A Bachelor's degree is preferred. This position plays an integral role in maintaining high customer satisfaction.

Responsibilities

• Process customer orders into ERP accurately and efficiently.
• Prioritize calls and email inquiries/orders.
• Understand customers' needs to achieve satisfaction.
• Coordinate orders with production for shipping.
• Organize deliveries to meet customer demand.
• Prepare Bills of Lading and Custom Invoices.
• Review freight costs to minimize expenses.
• Investigate and resolve customer complaints.
• Fulfill requests for samples/catalogs.

Skills

Customer support experience

Active listening

ERP systems familiarity

Computer skills (Excel, PowerPoint, Word, Outlook)

Detail-oriented

Ability to work under pressure

Strong verbal/written communication

Ability to multi-task

Education

Bachelor's degree preferred

5+ years customer service experience

Job description

Come join a leader in Protective Foam Solutions! At Alleguard, we’re built from the ground up to expand and shape our customer’s businesses. We understand the diversity of challenges that customers are facing across different industries, from confidence in their supply chain to needing the latest innovations at their fingertips. These challenges are also opportunities, and whether our customers are in construction, protective packaging, cold‑chain or other industries, we are relentless in seeing around corners, and going the extra mile to help their business succeed.

Position

Customer Service Representative (Onsite - Contract)

Job Summary

We are looking for a Customer Service Representative (CSR) that knows a customer service department top to bottom including keen order entry skills. This is a "hands on" position. At Alleguard, our CSR will enter customer orders, act as a customer liaison, provide product information, and resolve any emerging problems that our customer accounts might face, doing so with accuracy and efficiency. We are looking for someone who is genuinely excited to help customers and solve issues that may come up from time to time. Must be highly attentive to detail and have natural problem‑solving skills. Successful candidates can independently work in an accurate and efficient manner and are self‑motivated to work proactively. Our ideal candidate will be a team player, working to efficiently manage an integral piece of our process flow, while ensuring excellent service standards, responding efficiently, and maintaining high customer satisfaction.

Responsibilities

• Accurately and efficiently process customer orders into ERP using the right procedures and protocol
• Prioritize incoming calls and e‑mail inquiries/orders
• Identify and understand customers' needs to achieve customer satisfaction and grow sales potential
• Coordinate orders with production and facilitate the shipping of products from one destination to another
• Organize transportation, schedule staff, and arrange deliveries to meet customer demand with little to no delay
• Prepare loads for shipment, Bills of Lading and Custom Invoice
• Manage activities throughout the order fulfillment and transportation cycle to make sure established deadlines are met
• Continually review freight costs and transportation rates to keep costs down where possible
• Resolve customer complaints; investigate and take action to resolve
• Fulfill requests for samples/catalogs

Skills

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with ERP systems and practices
• Ability to work in a fast paced, high‑pressure environment
• Ability to learn quickly and manage large numbers of customers, products, pricing and inventory levels
• Strong verbal/written communication and interpersonal skills required
• Strong computer skills including Windows‑based programs such as Excel, PowerPoint, Word, and Outlook is required
• Strong presence, capable of engendering trust and confidence with customers and all elements of the workforce
• Detail‑oriented, well organized, and a proven ability to multi‑task.
• Ability to work both independently with minimal supervision and collaboratively in a team

Education And Qualifications

• 5+ years previous experience in customer service within a fast‑paced environment
• Bachelor's degree preferred
• Preference to local candidates