Customer Service Representative (Markham)

DKSH; Toronto; Hybrid; CAD 60,000 - 68,000; Full time

Job summary

A leading company in the chemical manufacturing industry seeks a Customer Service Representative in Markham. The ideal candidate will manage orders, ensure smooth logistics, and communicate effectively with customers. Join a dynamic team that offers competitive pay and a hybrid work model.

Benefits

401k employer match

Medical insurance

Health Savings Account employer match

Dental insurance

Vision insurance

Long Term Disability

Life insurance

Bonus opportunities

Vacation, Sick, Holidays

Internal Personal Development/Training

Qualifications

• At least 2 years of relevant experience in a similar role.
• Proficient in Microsoft Office tools.
• SAP experience preferred.

Responsibilities

• Manage end-to-end order processing, including entry, fulfillment, and invoicing.
• Coordinate with warehouses and logistics to ensure accurate and timely shipments.
• Handle customer communications regarding delivery timelines.

Skills

Effective communication

Interpersonal skills

Organizational skills

Tools

Microsoft Office

SAP

Job description

Customer Service Representative (Markham)

Join to apply for the Customer Service Representative (Markham) role at DKSH

Customer Service Representative (Markham)

Join to apply for the Customer Service Representative (Markham) role at DKSH

Our Company
DKSH’s purpose is to enrich people’s lives. For 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over 28,000 specialists and produced net sales of CHF 11.1 billion in 2024. www.dksh.com

Performance Materials
DKSH Performance Materials’ purpose is to enrich people’s lives by providing innovative and sustainable specialty chemicals and ingredients. As a global distribution and strategic solutions partner, we deliver sustainable growth for life science and industrial specialties brands and companies. With 58 innovation centers and regulatory support worldwide, we create formulations and solutions in food & beverage, personal care, and pharmaceuticals that improve people’s quality of life. Headquartered in Switzerland, DKSH Performance Materials operates in 33 markets across Asia Pacific, Europe, and North America, employing over 1,700 specialists, and producing net sales of CHF 1.4 billion in 2024.

Job Summary
As the Customer Service Representative, you will deliver exceptional customer support and ensure smooth order and logistics operations. Based in Markham, Ontario, you’ll be an integral part of a dynamic and collaborative Customer Service team for DKSH North America.

General Responsibilities

• Manage end-to-end order processing, including entry, fulfillment, and invoicing
• Verify pricing and purchase order details, resolving any discrepancies with customers
• Coordinate with warehouses and logistics to ensure accurate and timely shipments
• Handle customer communications, updates on delivery timelines, and route inquiries internally
• Maintain service excellence by reviewing system reports and collaborating with internal and external partners
  
  
  

Functional Skills And Knowledge

• At least 2 years of relevant experience in a similar role
• SAP experience preferred
• Proficient in Microsoft Office tools
• Effective communication and interpersonal skills to liaise with customers, vendors and sales teams
• Strong organizational skills and highly detail-oriented
  
  
  

What We Offer

• Hybrid work model
• Competitive compensation package including:
• 401k, employer match
• Medical
• Health Savings Account, employer match
• Dental
• Vision
• Long Term Disability
• Life Insurance
• Ancillary Benefits
• Bonus
• Cellphone and Wi-Fi Stipends
• Service Awards
• Vacation, Sick, Holidays
• Internal Personal Development/Training
  

Why It’s Great to Work at DKSH

At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!

Learn more about working at DKSH: https://www.dksh.com/careers

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Chemical Manufacturing, Chemical Raw Materials Manufacturing, and Wholesale Chemical and Allied Products

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