Customer Service Representative

Bristol Car; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Bristol Car and Truck Rentals is seeking a customer service professional to join their team in Toronto. This role involves delivering exceptional service, managing rental processes, and contributing to sales growth. With competitive wages, benefits, and opportunities for career advancement, this position is ideal for those looking to grow in a supportive environment.

Benefits

Competitive Hourly Wages

Monthly Sales Commissions

Comprehensive Employee Benefits

RSP Matching Program

Paid Time Off

Career Growth Opportunities

Qualifications

• 1-2 years of customer service experience required.
• Full 'G' Class Driver’s License with a clean driving record.
• Proactive attitude and willingness to assist customers.

Responsibilities

• Deliver exceptional service and understand customer rental needs.
• Promote rental services and exceed sales targets.
• Manage rental agreements and ensure vehicle readiness.

Skills

Communication

Customer Service

Sales Skills

Organizational Skills

Teamwork

Computer Literacy

Education

Secondary School Diploma

Job description

Drive Your Career Forward with Bristol Car and Truck Rentals!

Are you a customer service professional ready for the next step in your career? Join the Bristol Car and Truck Rentals team and grow with a company that values integrity, teamwork, and excellent service.

Why Choose Bristol?

We offer:

• Competitive Hourly Wages
• Monthly Sales Commissions
• Comprehensive Employee Benefits: Health, dental, vision, long term disability and life insurance coverage.
• RSP Matching Program: Plan for your future with our retirement savings plan, where we match your contributions to help you reach your financial goals.
• Paid Time Off: Enjoy a healthy work-life balance with paid vacation and personal days.
• Exciting Career Growth Opportunities: Join a company where your hard work is recognized, and advancement is encouraged, allowing you to build a rewarding career with us!

Become part of our team and make a difference in the Greater Toronto Area!

Who We Are

Bristol Rentals Ltd. has been a trusted name in vehicle rentals in the GTA since 1992. As a 100% Canadian-owned and operated company, we’re proud to serve Ontario’s communities with honesty, reliability, and top-tier customer service. From car rentals to a full line of commercial trucks, and passenger vans, our 14 locations provide extensive rental options across the GTA, including Brampton, Orangeville, Bolton, Milton, Mississauga, Richmond Hill, Markham, Scarborough, Pickering, Toronto, and Barrie.

What You’ll Bring

• License & Driving: A full “G” Class Driver’s License with a clean driving record and the ability to drive trucks up to 24 feet.
• Education: Minimum secondary school diploma.
• Experience: 1-2 years in customer service.
• Can-Do Attitude: A proactive approach to challenges and a willingness to go the extra mile for customers and teammates.
• Skills:
• Car and truck knowledge is an asset.
• Computer literacy and above-average typing skills.
• Strong communication and customer service skills.
• Excellent, above average telephone manner.
• Sales skills with a goal-oriented mindset to meet and exceed targets.
• Organizational skills to prioritize and multitask in a fast-paced environment.
• Team-oriented mindset.

What You’ll Do

• Deliver Exceptional Service: Welcome customers with a friendly, professional demeanor, understanding their rental needs and providing tailored solutions.
• Sales Focus: Actively promote Bristol’s rental services and optional coverages, aiming to exceed both individual and team sales targets. Help customers select the best options for their needs while ensuring a positive rental experience.
• Grow the Business: Contribute to Bristol’s success by identifying opportunities to enhance customer satisfaction, increase repeat business, and generate referrals. Use your insights to help expand our customer base and strengthen our brand presence in the community.
• Rental Expertise: Guide customers through the rental process, from qualifying drivers to opening and closing rental agreements. Handle all transactions accurately, including billing, invoicing, and payment processing to ensure seamless service.
• Vehicle Management: Inspect returned rentals thoroughly to assess condition, document any damages, and ensure they’re cleaned and prepared for the next customer. Organize vehicles based on availability, perform minor maintenance checks, and coordinate necessary repairs with our service team.
• Daily Operations: Assist with administrative tasks like invoicing, reporting, and handling billing inquiries. Ensure timely and accurate record-keeping, updating our system with the latest rental and maintenance information.
• Fleet Support: Support the fleet team by helping to manage vehicle availability, providing clean and well-maintained options for customers, and organizing trucks and cars for quick, convenient pick-ups.