Customer Care Representative - Premier

Mérieux NutriSciences; Markham; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading company specializing in Public Health is seeking a Customer Care Representative - Premier to enhance customer engagement and service. This hybrid role will involve managing customer interactions, onboarding, and account setups while leveraging strong communication and organization skills. Ideal candidates will possess a degree in Chemistry or Microbiology, along with over 3 years in customer service, preferably in dietary supplements. Enjoy a diverse workplace dedicated to improving global health standards through innovative solutions.

Benefits

Diverse, open-minded environment

Growth opportunities within an international group

Qualifications

• 3+ years in customer service, ideally in dietary supplements.
• Laboratory experience in Chemistry is a plus.
• Exposure to manufacturing or quality assurance beneficial.

Responsibilities

• Primary interface for customers, ensuring proper setup and welcoming.
• Responding to customer requests, answering questions, and resolving issues.
• Identifying new opportunities and ensuring customer needs are met.

Skills

Knowledge of dietary supplement testing methods

Communication skills

Interpersonal skills

Multitasking

Organizational skills

Education

Degree in Chemistry

Degree in Microbiology

Tools

LIMS

CRM

MS Office

Job description

As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history, with more than 40 acquisitions completed in the last 10 years.

If you want to contribute to an inspiring long-term purpose, be part of a fast-growing company on a high-value market with significant build-up opportunities, and grow in an entrepreneurial and welcoming environment, join us!

YOUR DAY-TO-DAY LIFE

We are looking for a Customer Care Representative - Premier at 90 Gough Rd, Markham, ON L3R 5V5 CAN. Your mission will be to:

• Be the primary interface for our customers, working with your team to ensure proper setup and welcoming of customers.
• Respond to customer requests promptly, answering questions and resolving issues.
• Act as a liaison between customers and our labs, Technical Sales Managers, and other functions.
• Identify new opportunities with existing customers and route new leads appropriately.
• Ensure customer needs are met through effective communication and service.

This position is a hybrid role.

Main activities:

• Provide exceptional customer service following company policies and best practices.
• Build and maintain collaborative relationships within the team and with laboratories.
• Manage onboarding and account setup processes accurately and professionally.
• Use systems like LIMS, CRM, ECN, and Customer Portal for data entry and management.
• Answer inquiries via phone and email.
• Identify customer requirements, provide testing results and additional information related to Chemistry and Microbiology.
• Assist with billing issue resolution.
• Inform customers about test results and delays.
• Document interactions in CRM.
• Coordinate projects internally and communicate customer needs effectively.
• Verify test results and invoices with customers.
• Handle customer complaints per quality policies and SOPs.
• Support sales and other team members, including customer visits.
• Maintain customer data accuracy in systems.
• Identify cross-selling opportunities and qualify incoming leads.
• Participate in training to stay current with tools and procedures.
• Support quality initiatives and ensure compliance with regulations and safety standards.

YOUR PROFILE

Skills: Knowledge of dietary supplement testing methods or scientific processes, preferably from a degree in Chemistry, Microbiology, or related laboratory experience. 3+ years in customer service, ideally in dietary supplements. Laboratory experience in Chemistry is a plus. Strong understanding of testing methods, LIMS, CRM, and computer skills including MS Office. Excellent communication, interpersonal, multitasking, and organizational skills. Exposure to manufacturing or quality assurance beneficial.

Pay: $25-30/hr CAD depending on experience

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WHY JOIN US?

• Contribute to an inspiring Public Health purpose.
• Impact our strategic pillars built on 50 years of expertise.
• Be part of an enthusiastic, skilled team committed to co-building and serving a greater purpose.
• Enjoy a diverse, open-minded environment that celebrates differences.
• Grow within an international group of over 8,200 team members with ample learning opportunities.

Ready for the journey?

To apply, please click on the 'Apply now' button.