Bilingual (EN/FR) Field Service Representative

LG Electronics Canada; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

LG Electronics Canada is seeking a Bilingual Field Service Representative to support Appliance and Electronics Authorized Service Centres. The role involves managing service coverage, recruitment, and ensuring adherence to company policies, while leveraging strong bilingual communication skills to maintain excellent service for customers across Canada.

Qualifications

• Minimum of 2 years’ experience in field vendor management.
• Strong computer skills in MS Office including Outlook, Excel, Word, PowerPoint.
• Must have a valid Driver’s license & ability to travel within Canada.

Responsibilities

• Manage service coverage and recruitment of Service Centres.
• Act as a liaison between Service Centres and LG Service Department.
• Monitor network performance and enforce guidelines.

Skills

Bilingual (English/French)

Analytical Skills

Negotiation

Presentation Skills

Multitasking

Education

College or University degree

Tools

MS Office

Job description

Bilingual (EN/FR) Field Service Representative

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Bilingual (EN/FR) Field Service Representative

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At LG, innovation is the foundation of everything we do. We make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we make “Life Good” – from home appliances, consumer electronics and vehicle components to business innovations in digital signage, air conditioning and solar.

The position of a Bilingual Field Service Representative (FSR) is to guide and support our Appliance and Electronics Authorized Service Centres in providing the best possible service to our LG customers.

Key Tasks include managing Service Centres’ adherence to policies and approvals, new Service Centre recruitment and increasing capacity from existing Authorized Service Centres.

Ideal candidates must be proficient in MS Office, be a strong negotiator and have excellent analytical skills. They also must be able to meet tight deadlines and work in fast paced environment.

PRINCIPAL RESPONSIBILITIES:

Service Coverage Management:

• Maintain current service coverage with our Authorized Service Centres and recruit new Service Centres to support our customers who are located across Canada
• Act as a liaison between the Authorized Service Centres and the LG Service Department
• Prepare regular updates to leadership on network status

Network Performance Management:

• Monitor and make adjustments to the Field Service Network based on performance levels and territory coverage
• Share best practices to improve overall network performance
• Take charge and resolve service issues as they arise.

Enforcing Guidelines and Policies:

• Strictly enforce all LG guidelines and policies so that LG’s interests are protected.
• Perform field audits and regular meetings with Authorized Service Centre business owners.

Approvals and Authorizations:

• Provide authorization to all special requests from Authorized Service Centres

KNOWLEDGE, SKILLS, AND ABILITIES:

• Bilingual (English/French) language skills are required
• College or University degree
• Minimum of 2 years’ experience in field vendor management
• Strong computer skills using MS-Office including Outlook, Excel, Word, and PowerPoint
• Must have a valid Driver’s license & the ability to travel within Canada (5% of the time)
• Must be comfortable working with Analytics
• Excellent presentation skills
• Adept at and comfortable managing business relationships
• Ability to multi-task, prioritize work, and meet tight deadlines

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

The organization offers an attractive compensation package that encompasses a competitive salary and excellent benefits.

Conditions of Employment:

It is the candidate’s sole responsibility to obtain any work permits/visas or other authorizations which may be required to legally work in Canada prior to commencing employment

Equal Opportunity Employer:

LG Electronics Canada, Inc. is strongly committed to diversity and inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. LG Electronics Canada, Inc., will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform LG’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

LG Electronics Canada, Inc. thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Appliances, Electrical, and Electronics Manufacturing and Retail Appliances, Electrical, and Electronic Equipment

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