Customer Service Representative Lead Hand

Mcdougall-Energ; Burford; On-site; CAD 25,000 - 29,000; Part time

Benefits offered by this job

Hourly wage $19.40

Referral programs

Uniforms and PPE

Employee Assistance Program

Job summary

McDougall Energy in Burford, Ontario is seeking a part-time Customer Service Representative Lead Hand to join our team.

You will lead frontline customer service, ensure safety and store appearance, manage cashier operations, and assist the manager with retail duties.

Qualifications

• High School Diploma or equivalent.
• 3–5 years in customer service.
• Strong customer service and organizational skills.
• Able to communicate clearly with customers and coworkers.
• Must be able to work night shifts and weekends and holidays.
• Valid G driver’s license and reliable vehicle.
• Retail Smart Serve course if not certified.

Responsibilities

• Provide prompt, efficient and courteous customer service to all customers.
• Maintain a clean, safe, customer-friendly work environment.
• Ensure exterior store conditions are maintained to enhance curb appeal.
• Ensure accurate operation of cashier systems.
• Ensure all paperwork submitted is accurate and balanced.
• Adhere to company policies and procedures.
• Enforce age verification for tobacco, lottery and alcohol sales.
• Support and assist the Manager with all retail operations.

Skills

Customer service

Communication

Organizational skills

Teamwork

Stand for long periods

Night shifts weekends holidays

Night shifts weekends and holidays

Education

High School Diploma or equivalent

Tools

Cashier systems

Job description

Parttime Burford, ON, CA

About the opportunity:

We are seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative Lead Hand at our Burford Ontario location.

Reporting to the Site Manager, this position is responsible for:

• Providing prompt, efficient and courteous customer service to all customers.
• Maintaining a clean, safe, customer friendly work environment.
• Ensure all exterior store conditions are maintained to enhance the properties curb appeal.
• Ensure accurate operation of cashier systems.
• Ensure all paperwork submitted is accurate and balanced.
• Adhere to all company policies and procedures as prescribed.
• Enforcing age verification for the sales of tobacco, lottery and alcohol products.
• Support and assist the Manager will all aspects of retail operations.

About you:

The ideal candidate will have:

• High School Diploma or equivalent
• Three (3) to five (5) years in customer service
• Strong customer service, and organizational skills
• Friendly enthusiastic and customer service focused
• Superior customer service skills with a desire to be part of a performance-driven team
• Must be able to communicate clearly and effectively with customers and coworkers
• Ability to stand for long periods of time
• Must be able to work night shifts and weekends and holidays
• Valid G drivers license and reliable vehicle

The successful candidate will be required to successfully pass the Retail Smart Serve course if not already certified.

What we offer:

We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.

We provide a total rewards package that includes:

• Pay: $19.40 per hour
• Employee & Customer Referral Programs
• Employer Provided Uniforms and Personal Protective Equipment (PPE)
• Employee Assistance Program

About us:

McDougall Energy is a Canadian, family-owned business that has been providing products and services to customers since 1949. We are thrilled to be recognized as a Platinum Club member of Canada's Best Managed Companies. We credit our success to our talented team and believe in providing them with opportunities to make a meaningful impact on our business and theircareers. Join us and help us continue a tradition of meeting the needs of our customers and our communities and connecting them to the energy solutions of today and tomorrow.

McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted and we thank all other applicants for their interest. McDougall Energy does not use AI in the recruitment process.