Customer Service Representative

McDougall Energy Inc.; Northwestern Ontario; On-site; CAD 20,000 - 28,000; Part time

Benefits offered by this job

Employee referral programs

Employee perks programs

Uniforms provided

PPE provided

Employee assistance program

Career growth & training

Job summary

McDougall Energy Inc. is seeking a motivated part-time Customer Service Representative for our Thunder Bay, John Street location. You will provide friendly, efficient service, maintain a clean store, and ensure accurate cashier operations in a fast-paced retail setting.

Responsibilities include balancing paperwork, enforcing age verification for restricted products, and upholding company policies while delivering a positive customer experience. A Smart Serve certification is an asset.

Qualifications

• High school diploma or working towards completion.
• Smart Serve Certification is an asset.
• Friendly, enthusiastic and customer service focused.
• Able to stand for long periods and work night shifts, weekends and holidays.

Responsibilities

• Provide prompt, courteous customer service to all customers.
• Maintain a clean, safe, customer-friendly work environment.
• Ensure exterior store conditions promote curb appeal.
• Operate cashier systems accurately and balance paperwork.
• Enforce age verification for tobacco, lottery and alcohol sales.

Skills

Customer service

Communication

Team player

Flexible schedule

Education

High school diploma

Smart Serve Certification (asset)

Tools

Cashier systems

Job description

Location: Thunder Bay

McDougall Energy is seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative at our Thunder Bay, John Street location.

About The Opportunity

Reporting to the Site Manager, this position is responsible for:

• Providing prompt, efficient and courteous customer service to all customers.
• Maintaining a clean, safe, customer friendly work environment.
• Ensure all exterior store conditions are maintained to enhance the properties curb appeal.
• Ensure accurate operation of cashier systems.
• Ensure all paperwork submitted is accurate and balanced.
• Adhere to all company policies and procedures as prescribed.
• Enforcing age verification for the sales of tobacco, lottery and alcohol products.

About You

The ideal candidate will have:

• High school diploma or working towards completion
• Smart Serve Certification an asset
• Friendly enthusiastic and customer service focused
• Takes pride in their work
• Superior customer service skills with a desire to be part of a performance-driven team
• Previous experience in customer service/retail preferred
• Must be able to communicate clearly and effectively with customers and coworkers
• Ability to stand for long periods of timeMust be able to work night shifts and weekends and holidays

The successful candidate will be required to successfully pass the Retail Smart Serve course if not already certified.

What We Offer

We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.

We Provide a Total Rewards Package That Includes

• Pay: $17.60 per hour. Night shift (11pm-7am) premium of $0.52 per hour.
• Employee & Customer Referral Programs
• Employee Perks Programs
• Employer Provided Uniforms and Personal Protective Equipment (PPE)
• Employee Assistance Program

About Us

McDougall Energy is a Canadian, family-owned business that has been providing products and services to customers since 1949. We are thrilled to be recognized as a Platinum Club member of Canada's Best Managed Companies. We credit our success to our talented team and believe in providing them with opportunities to make a meaningful impact on our business and their careers. Join us and help us continue a tradition of meeting the needs of our customers and our communities and connecting them to the energy solutions of today and tomorrow.

McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted and we thank all other applicants for their interest. McDougall Energy does not use AI in the recruitment process