Claims Representative I, Auto

Co-operators Assurance et services financiers; Laval; Hybrid; CAD 50,000 - 84,000; Full time

Benefits offered by this job

Training and development opportunities

Flexible work options and paid timeOff

Health and wellness programs

Volunteer days

Total rewards package incl. retirement

Job summary

CGIC in Laval, Quebec is seeking a Claims Representative I, Auto to investigate, negotiate and settle auto claims while delivering client‑centred service. This regular full‑time role is hybrid (2 days in office) and requires bilingual English and French proficiency to serve diverse clients.

You will interpret coverages, liaise with clients and stakeholders, explore salvage/subrogation opportunities, and contribute to process improvements to enhance customer experience and outcomes for our

Qualifications

• Experience in insurance or related client service field.
• Two years of business experience in a related field.
• Desire to pursue CIP designation and Provincial Adjuster Licenses.
• Ability to communicate effectively in English and French for majority anglophone and francophone clients.

Responsibilities

• Interpret coverages and settle service claims with a focus on behaviour-based outcomes.
• Communicate with clients, delivering clear messages and resolving concerns with stakeholders.
• Investigate and identify salvage and subrogation opportunities where applicable.
• Share claims handling knowledge with business partners and provide process feedback to leadership.
• Provide exceptional client service in accordance with claims standards to support industry leadership.

Skills

Bilingual English and French

Customer service focus

Communication skills

Team player

Education

Post-secondary education in insurance, risk management or related discipline

Job description

Company

CGIC

Department

Claims

Employment Type

Regular Full-Time

Work Model

Hybrid (2 days in office)

Language

Bilingualism in English and French is required.

Additional Information

These role(s) is/are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

As the Claims Representative I, Auto, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture through professional interactions with clients and implementing innovative and client centric solutions.

How you will create impact

• Interpreting and applying coverages, participating in major event response and negotiating and settling service claims with a focus on behaviour based outcomes.
• Communicating with clients, delivering clear messages and resolving concerns and liaising with stakeholders to ensure the efficient, timely, and quality settlement of claims.
• Investigating and identifying opportunities for salvage and subrogation recoveries through the use of appropriate guidelines.
• Sharing claims handling knowledge with business partners to support the organization and providing feedback to the leadership team on process efficiencies to enhance client experience.
• Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

To join our team

• You have one year of experience in insurance or two years of business experience in a related field.
• Having a post-secondary education in insurance, risk management or a related discipline is an asset.
• You have a desire to grow your education by working towards the Chartered Insurance Professional (CIP) designation and Provincial Adjuster Licenses.
• You are driven to create an exceptional customer experience.
• You have experience in insurance or a related client service focused field.
• Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams. The essential non-French duties are not assignable to adjacent or other team members.

How you will succeed

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You re a effective team player who shares knowledge to support our peers.

What you need to know

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
• Extended work hours, including evenings and weekends, will be required during peak periods and major events.
• You may provide support to clients who are experiencing a personal or financial loss. A high degree of confidentiality and discretion is required.

What s in it for you

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information

Expected salary $50,280.00 to $83,800.00 CAD

Salary placement

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Incentive/Variable pay

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.