Customer Service Representative / Inside Sales

Hercules SLR Inc.; Red Deer; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

RRSP matching 5%

Full health and dental benefits

Mon-Fri 8-5 schedule

Development opportunities

Friendly work environment

Free parking

Job summary

Hercules SLR Inc. is seeking a full-time Customer Service Representative/Inside Sales for our Continental Chain & Rigging branch in Red Deer, AB. The role focuses on delivering excellent customer service while driving sales with outbound calls and inquiries.

Successful candidates will thrive in a fast-paced, team-oriented environment and will support the sales process from order entry to closing deals. The position offers a comprehensive benefits package and a Monday–Friday 8–5 schedule, with

Qualifications

• High school diploma or equivalent required.
• 1–2 years of sales experience preferred.
• Excellent verbal and written communication skills.
• Strong analytical and negotiation abilities.
• Organized with the ability to manage multiple tasks.

Responsibilities

• Enter orders promptly and relay details to the appropriate teams.
• Maintain an accurate customer database and update records as needed.
• Assist customers with product information and inquiries.
• Proactively contact customers to promote products and services to meet daily goals.
• Support Territory Managers with quotations, orders, and correspondence.

Skills

Customer service

Sales experience

Verbal & written communication

Negotiation

Time management

Education

High school diploma

Job description

Job Category: Sales

Requisition Number: CUSTO001895

• Posted : September 30, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

We are looking for a full time Customer Service Representative/Inside Sales to join our team in our Continental Chain & Rigging branch located in Red Deer, AB. Our ideal candidate will represent Continental Chain & Rigging with a strong positive attitude and a drive to succeed; all in an effort to ensure optimal client satisfaction.

We offer a comprehensive compensation and benefits package that includes:

• Generous RRSP matching program 5% (after one year)
• Full health and dental benefits (shared costs)
• Great schedule-Monday to Friday 8-5
• Personal & Professional Development Opportunities
• Fun & engaging working environment
• Free parking
• Provides excellent customer service and promotes a positive experience to CCR’ prospective customers and current customers.
• Enters all orders in a timely manner and communicates the information to the respective personnel.
• Maintains an accurate database – update customer information as required.
• Assists customers with product information and other inquiries.
• Proactively contacts the customer to promote CCR’ products and services to meet/exceed daily outbound call goals.
• Responsible for the day-to-day interactions and sales functions between customers, Territory Managers and the product supply functions within Hercules.
• Client service via telephone, in-person and electronic communications.
• Supports Territory Managers with a focus on fulfilling quotations, orders and correspondence.

Required knowledge and training

• High school diploma or equivalent required.
• Minimum 1-2 years of sales experience.
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving and negotiation skills.
• Must be organized and able to prioritize and manage multiple tasks.
• Energetic and enthusiastic attitude.
• Driven to reach sales goals and learn new skills.
• Strong organizational and time management skills.
• Must be currently living in the area

The Hercules Group of Companies is a national leader in industrial lifting, rigging, material handling, and safety solutions, proudly supporting critical industries across Canada. With multiple business units and branch locations coast to coast, we deliver high-quality products, certified inspections, specialized training, and reliable field services to keep our customers safe and productive. Our teams work collaboratively, innovate constantly, and share a commitment to exceptional service. At Hercules, we invest in our people, promote from within, and provide opportunities for continuous learning and career growth.

As an employer, we focus on continually enhancing the skills and capabilities of our employees and pride ourselves for building and improving upon our cultures of safety and dedicated customer service.

Please note: Successful candidates will be required to pass a criminal background check; drivers abstract and reference checks as a condition of employment.

Time Management

Advanced

Analysis Skills

Advanced

Negotiating

Advanced

Oral Communication

Advanced

Writing Skill

Advanced

Behaviors

Enthusiastic: Shows intense and eager enjoyment and interest

Goal Completion: Inspired to perform well by the completion of tasks