Customer Service Representative (In-Office, not Remote)

Central Network Retail Group, LLC (CNRG); London; On-site; CAD 39,000 - 48,000; Full time

Benefits offered by this job

Extended health care

Dental care

Employee assistance program

Life insurance

Paid time off

Vision care

Job summary

Orgill Canada is seeking a Customer Service Representative to act as a frontline partner in ensuring customer success. You’ll handle inquiries via multiple channels, resolve issues, and support Sales and Operations. A High School diploma and 2 years of experience are required, with French-English bilingual preferred.

The role runs Monday–Thursday 8:00 am–4:45 pm and Friday 8:00 am–3:00 pm on site. Compensation is CAD 43,680 per year plus an 8% bonus potential and a benefits package including

Qualifications

• High School diploma or equivalent.
• 2 years of customer service experience.
• Experience in retail/wholesale hardware or building materials preferred.
• Proficient with GSuite and CRM software.
• French and English bilingual preferred.

Responsibilities

• Develop relationships by responding to inquiries promptly.
• Acknowledge, investigate and resolve customer issues.
• Support Sales and Operations.
• Process orders, invoices, returns and credits.
• Maintain databases and files.
• Ensure professional customer satisfaction.

Skills

Customer service

CRM software

Bilingual French-English

MS Office

Education

High School diploma

Tools

GSuite

CRM software

Job description

Join Orgill Canada, where our mission, "Help Our Customers Be Successful," isn't just a statement—it's the foundation of everything we do. As the leading independent hardlines distributor, we pride ourselves on innovation, quality, and a relentless drive to provide our customers with the tools, products, and programs they need to thrive. We're more than a team; we're a community dedicated to the success of our customers, striving for excellence and improvement at every turn.

Orgill Canada is an equal opportunity employer; this position is offered in accordance with this principle. Accommodations are available at all stages of the employment process.

We're Hiring: Customer Service Representative

Your Role:

In this vital position you're a key partner in our overarching goal to ensure customer success. This front-line support must maintain a positive, empathetic and professional attitude towards our customers. Responding in a timely manner through a variety of channels and resolving customer issues is our main focus.

• Developing customer relationships by providing support and responding to all customer inquiries in a timely manner
• Acknowledging, investigating and resolving customer issues
• Support other departments including Sales and Operations
• Administrative duties including processing orders, invoices, returns, and credits
• Maintain multiple databases and files
• Ensure and provide professional customer satisfaction and support

What We're Looking For:

• High School diploma or equivalent required
• Two years of previous customer service experience
• Prior experience in the retail or wholesale hardware, lumber, building materials, etc. is preferred
• Working knowledge of GSuite & CRM software (Customer Relationship Management)
• Bilingualism (French and English) is preferred but not required

Hours of Work:

Monday - Thursday: 8:00 am - 4:45pm, Friday: 8:00am - 3:00 pm.

Compensation

• $43,680.00 per annum
• This position is eligible for a bonus of up to 8% of your annual salary based on company performance. Any bonus payment is not guaranteed and is at the discretion of the Company. You must be employed at the time of bonus payment in order to receive any potential bonus. Bonuses are prorated the first year based on your start date.
• Benefits package that includes extended health and dental care, an employee assistance program, life insurance, paid time off, and vision care.

Take the next step in your career with Orgill Canada and be a part of a dynamic team that values your growth and stability.