Customer Service Representative I

SaskEnergy; White City; On-site; CAD 40,000 - 44,000; Part time

Job summary

SaskEnergy in White City, Saskatchewan is seeking a part-time Customer Service Representative I to respond to inquiries, manage billing and account requests, and support customer solutions programs. This on-site role offers a minimum guarantee of 23.34 hours per week and may require up to 5 days of work; hours are 8:00 a.m.

to 4:47 p.m. You will handle tenancy changes, meter and billing issues, collections arrangements, and coordination with internal departments.

Qualifications

• Grade 12 or equivalent education.
• Keyboard proficiency of 30 w.p.m.
• At least 1 year experience in an office and/or customer service environment utilizing Microsoft Suite.

Responsibilities

• Respond to customer inquiries and service requests.
• Administer customer accounts including billing and meter data.
• Coordinate with internal departments to resolve account issues.
• Support corporate initiatives and related processes.

Skills

Customer service

Communication

Data entry

Education

Grade 12 or equivalent

Tools

Microsoft Office

Job description

## Customer Service Representative IApply: White City, SK: Part time: Posted Yesterday: R00004401SaskEnergy is seeking a qualified and motivated individual to join our team. The Customer Service Representative I responds to customer inquiries and requests, provides customer account administration regarding billings, receivables and service related requests.# **Position Details*** Union. This position is permanent part-time and provides a minimum guarantee of 23.34 hours per week and depending on scheduling needs, may be required to work up to 5 days per week. Hours of work may vary, but must be available to work within the hours of 8:00 a.m. – 4:47 p.m. This is an on-site position located in White City.* Tentative Start Date: November 9, 2026.# **Core Responsibilities****Customer Interaction*** Receive and respond to customer inquiries pertaining to customer service requests such as: + changes of tenancy, + general utility account billing, + switched meters, stopped meters/AMI faulty modules, meter disputes. + AMI related concerns to do with billing and metering issues. + promotion of customer solution programs e.g. My Account, Express Address, Airmiles promos.* Initiate collection notices, make suitable arrangements with customers for payment of outstanding accounts and/or advise customers of disconnect action.* Liaise with internal departments and external agencies regarding requests for information on customer accounts.**Customer Account Administration*** Investigate, update and maintain customer accounts, including inputting, verifying and adjusting meter reads, issuing notices, setting accounts on Auto/Budget Billing and arranging appointments for long time no-reads, working numerous different Exceptions To Do types, meter disputes, handling ATCO accounts, First Nation (Bands), Express Address, Collections and E-Care.* Prepare documentation and make arrangements for customer service activities, such as tenancy changes, theft of gas documentation, Meter Dispute communication, Consent to Release, changes in budget billing, forms and letters for Social Services, estates, foreclosures, quit claims and maintenance of landlord accounts.* As needed, provide calculations on stopped and switched meters including notifying customers.**Other*** Provide training and support on related work systems and processes to co-workers as required.* Support and participate in the development, marketing, promotion and delivery of Corporate and Area initiatives.# **Qualifications****Education*** Grade 12 or equivalent.* Keyboard proficiency of 30 w.p.m.**Experience*** One (1) year experience in an office and/or customer service environment utilizing computer based software in Microsoft Suite.# **Additional Information*** Travel, including overnight stays away from bid headquarters is required.# **Application Instructions*** Please apply online with your cover letter and resume outlining your qualifications.* For more information on this position, please contact Human Resources at 306-777-9091.# **Closing Date**September 22, 2026# **Hourly Rate Range**$28.95 ($4,403.30) - $31.99 ($4,865.68)