Customer Service Representative I

SaskEnergy; Regina; On-site; CAD 40,000 - 44,000; Part time

Job summary

SaskEnergy is seeking a Customer Service Representative I to respond to customer inquiries and manage account administration for billing and service requests. This on-site role is in White City with a minimum 23.34 hours per week and potential to work up to 5 days per week.

Starting November 9, 2026, the position requires Grade 12, basic MS Office skills, and one year of office/customer service experience. Travel may be involved with occasional scheduling flexibility.

Qualifications

• Education: Grade 12 or equivalent.
• Keyboard proficiency of 30 w.p.m.
• Experience: 1 year in an office or customer service environment using Microsoft Suite.

Responsibilities

• Respond to customer inquiries and requests related to account services.
• Administer customer accounts, including billing, receivables and service requests.
• Input, verify and adjust meter reads as needed and coordinate with internal departments.
• Support training and onboarding of colleagues on related systems and processes.

Skills

Customer service

Microsoft Office

Keyboard proficiency

Office experience

Education

Grade 12 or equivalent

Tools

Microsoft Office

Job description

SaskEnergy is seeking a qualified and motivated individual to join our team. The Customer Service Representative I responds to customer inquiries and requests, provides customer account administration regarding billings, receivables and service related requests.

Position Details Union.

This position is permanent part-time and provides a minimum guarantee of 23.34 hours per week and depending on scheduling needs, may be required to work up to 5 days per week. Hours of work may vary, but must be available to work within the hours of 8:00 a.m. – 4:47 p.m.

This is an on-site position located in White City. Tentative Start Date: November 9, 2026.

Core Responsibilities

• Customer Interaction Receive and respond to customer inquiries pertaining to customer service requests such as: changes of tenancy, general utility account billing, switched meters, stopped meters/AMI faulty modules, meter disputes. AMI related concerns to do with billing and metering issues. promotion of customer solution programs e.g. My Account, Express Address, Airmiles promos. Initiate collection notices, make suitable arrangements with customers for payment of outstanding accounts and/or advise customers of disconnect action. Liaise with internal departments and external agencies regarding requests for information on customer accounts.
• Customer Account Administration Investigate, update and maintain customer accounts, including inputting, verifying and adjusting meter reads, issuing notices, setting accounts on Auto/Budget Billing and arranging appointments for long time no-reads, working numerous different Exceptions To Do types, meter disputes, handling ATCO accounts, First Nation (Bands), Express Address, Collections and E-Care. Prepare documentation and make arrangements for customer service activities, such as tenancy changes, theft of gas documentation, Meter Dispute communication, Consent to Release, changes in budget billing, forms and letters for Social Services, estates, foreclosures, quit claims and maintenance of landlord accounts. As needed, provide calculations on stopped and switched meters including notifying customers.
• Other Provide training and support on related work systems and processes to co-workers as required.
• Support and participate in the development, marketing, promotion and delivery of Corporate and Area initiatives.

Qualifications

• Education Grade 12 or equivalent.
• Keyboard proficiency of 30 w.p.m.
• Experience One (1) year experience in an office and/or customer service environment utilizing computer based software in Microsoft Suite.

Additional Information Travel, including overnight stays away from bid headquarters is required.

Closing Date September 22, 2026 Hourly Rate Range $28.95 ($4,403.30) - $31.99 ($4,865.68)

For more information on this position, please contact Human Resources at 306-777-9091.

We are Saskatchewan's natural gas distribution company. Together with TransGas, our natural gas transmission and storage subsidiary, we provide convenience, comfort and reliable natural gas service for our customers. We offer an array of challenging career opportunities throughout the province, an attractive total rewards package and a warm and welcoming atmosphere. We also value and supports a diverse workforce.