Customer Care Representative (up to 18 months)

Apex Utilities Inc.; Canada; Hybrid; CAD 48,000 - 51,000; Full time

Job summary

Apex Utilities Inc. in Leduc, AB, is hiring a temporary Customer Care Representative for up to 18 months. This full-time, hybrid position pays $34.49–$36.91 per hour and follows shifts between 8 a.m. and 6 p.m.

You will analyze calls, generate service orders, log customer feedback and payment arrangements, handle natural gas emergency calls, and support Settlement and Reserve administration within the Corporate Services & Stakeholder Relations team.

Qualifications

• Business certificate from a recognized post-secondary institution.
• Minimum two years’ call center/customer service experience.
• Specific call center agent training.

Responsibilities

• Analyze and respond to calls and inquiries from customers and agencies.
• Generate and dispatch service orders to field personnel.
• Record customer comments, feedback, and payment arrangements.
• Receive and process natural gas emergency calls.
• Maintain relationships with Settlement and administration teams.
• Maintain call answer levels to meet regulatory requirements.
• Provide after-hours on-call coverage.

Skills

Excellent communication

Multi-tasking

Customer service

Education

Business certificate

Job description

Customer Care Representative (up to 18 months)

Job Category: Customer Relations

Requisition Number: CASUA001638

• Posted : August 25, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Leduc Head Office
5509 45th St
Leduc, AB T9E, CAN

Description

Temporary - Customer Care Representative (up to 18 Months)

JOB POSTING # C15-26

Application Deadline: Until Suitable Candidate is found

Wages: $34.49 – $36.91 per hour

What You Will Do:

This is a temporary, full-time position with a contract term of up to 18 months.

In this full-time unionized position of Temporary Customer Care Representative, you will play an essential role within our Corporate Services & Stakeholder Relations team.Current hours of work are work shifts scheduled between 8 a.m. and 6 p.m.

Your responsibilities will include, but are not limited to:

• Analyzing and responding to telephone calls, inquiries and requests from both internal and external customers and government agencies;
• Generating and dispatching appropriate service orders to field personnel;
• Creating and maintaining appropriate records of customer comments, feedback, and payment arrangements in the applicable system;
• Receiving and processing natural gas emergency calls from customers and/or emergency services;
• Maintaining working relationships with Settlement, Band and Reserve administration;
• Maintaining call answer levels to comply with Alberta Utilities Commission requirements and;
• Providing after hours on call coverage.

What You Will Bring:

Required qualifications:

• Business related Certificate from a recognized post-secondary institution;
• Minimum of two years’ experience in a call center/telephone customer service environment; and
• Specific call center agent or customer service training.

Preferred skills and qualifications:

• Excellent spoken and written communication skills; and
• Ability to multi-task and work effectively in an environment of constant pressure to meet deadlines and emergencies.

Inclusive Workplace:

At Apex Utilities Inc., we are dedicated to an inclusive workplace that celebrates the unique strengths, perspectives, and experiences of all our employees. We believe that our differences empower us to become a stronger team, leading to better decisions, innovation, and business results.