Customer Service Representative

CANADIAN NIAGARA POWER INC.; Fort Erie; On-site; CAD 89,315,000 - 92,897,000; Full time

Job summary

Canadian Niagara Power Inc. (CNPI), located in Fort Erie, Ontario, seeks a Customer Service Representative to deliver professional, courteous service by phone and online, handling billing inquiries and payment arrangements with accuracy and integrity.

The role involves Accounts Receivable duties, SAP usage, and teamwork in a fast-paced utility setting. A post-secondary business education and 3 years’ experience are preferred, along with a valid Ontario G license.

Qualifications

• Post-Secondary education in Business Administration or related discipline from an accredited institution.
• At least three years’ experience multitasking in a customer service-related position.
• Proven ability to work well and cooperatively in a team environment.
• High level of professionalism and confidentiality.
• Demonstrated knowledge of Microsoft Office Suite applications.
• Financial understanding of Accounts Receivable.
• Ability to take initiative and work proactively with minimal supervision.
• Ability to troubleshoot problems while remaining level-headed.
• Must hold a valid Ontario class “G” driver’s license with a clean driving abstract.
• Preference for understanding the electrical utility industry.

Responsibilities

• Provide customer service to the public over the phone and via e-technology regarding billing inquiries, payment arrangements and other questions.
• Handle Accounts Receivable tasks including processing customer accounts, balancing posting lots, cash tills, and bank deposits.
• Process requests for Pre-Authorized Payments.
• Apply customer payments to SAP accounts and monitor automatic payments.
• Process customer requests for moving.
• Perform other duties as required.

Skills

Customer service

Accounts Receivable

SAP

Microsoft Office

Teamwork

Problem-solving

Education

Post-secondary education in Business Administration

Tools

SAP software

MS Office

Job description

20 days ago Requisition ID: 1200

Salary Range: $31.17 To $32.42 Hourly

CUSTOMER SERVICE REPRESENTATIVE

Full-time Permanent

Looking to flex your go-getter attitude, organizational talents, and passion for customer service within a role that has a direct tie to the success of a business?

Canadian Niagara Power Inc. (CNPI), located in beautiful Fort Erie, is looking for a motivated self-starter, who has a positive attitude, and a desire to provide great customer service. The successful candidate will have the ability to effectively deal with people in a professional manner, while complying with Company policies and procedures with respect to relevant legislation and regulations regarding the Electric Industry.

Key functions of the role:

• Provide customer service to the public over the phone and various e-technology methods regarding billing inquiries, payment arrangements and other customer service-related questions.
• Accounts Receivable functions including the processing of customer accounts, balancing of various posting lots, cash tills, the preparation of bank deposits and daily balance sheets for Finance.
• Process incoming requests for Pre-Authorized Payments.
• Accurately apply incoming customer payments to appropriate SAP customer accounts and monitor automated pre-authorized payments and electronic bank payments.
• Process customer requests for moving.
• Other duties as required.

What makes you a successful candidate?

• Post-Secondary education in Business Administration or in a related discipline from an accredited educational institution.
• At least three (3) years’ experience multi-tasking in a customer service-related position.
• Proven ability to work well and cooperatively in a team environment.
• High level of professionalism and confidentiality
• Exceptional computer skills - SAP knowledge is considered an asset.
• Demonstrated knowledge of Microsoft Office Suite applications.
• Financial understanding of Accounts Receivable.
• Ability to take initiative and work pro-actively with minimal supervision.
• Ability to troubleshoot problems while remaining level-headed.
• Must hold and maintain a valid Ontario class “G” driver’s license with a clean driving abstract.
• Preference will be given to candidates with an understanding of the electrical utility industry.

If you are looking for a role in which you can demonstrate your organizational skills in a fast-paced environment, while being part of a collaborative and dynamic team with an attractive compensation package

We thank all respondents, however due to volume we will only contact those selected for an interview.

Canadian Niagara Power Inc. (CNPI) together with FortisOntario, is committed to nurturing a positive, professional, and equal opportunity workforce. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are equipped to accommodate individual needs identified to us throughout our hiring process.