Guest Services Representative (UNIFOR TEC Customer Care) - Part Time without Benefits

Cadillac Fairview; Toronto; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Job summary

Cadillac Fairview is hiring a Guest Services person for the Toronto Eaton Centre. You will assist visitors in person and by phone, providing directions and information on stores, events and local attractions to ensure a welcoming experience.

As part of a friendly team, you will help coordinate communications with tenants, support staff training, assist with marketing materials, lost-and-found, and other duties to help deliver outstanding service.

Qualifications

• Minimum Grade 12.
• Diploma or certificate in Hospitality & Tourism.
• 2 years previous customer service, marketing and/or public relations experience an asset.
• Computer literacy with knowledge of Gmail, Excel, Word and Internet.
• Good understanding of cash balancing and bookkeeping skills.
• Extensive knowledge of the City of Toronto and surrounding area including theaters, attractions and special events.
• Keen observation skills and awareness of surroundings.
• Availability to work shifts and weekends.

Responsibilities

• Assist visitors/customers in person, both at the desk and via directories and intersections, providing information on stores, services, events and promotions.
• Connect with tenants and customers by delivering memos and newsletters.
• Assist in training of new and existing staff.
• Inform Sr. Guest Services Rep. if ordering or purchasing of supplies is required.
• Assist customers with wheelchair loans, deposits, and refunds.
• Summon security in emergencies and report unusual occurrences.
• Update TEC retail emergency contact list monthly.
• Log lost and found items and restock display materials.
• Assist Marketing with printing Film Releases and executing programs.
• Provide other services to support marketing campaigns.
• Distribute flyers and promotional materials for events.
• Perform other duties as required.

Skills

Customer service

Teamwork

Communication

Positive attitude

Multitasking

Under pressure

Education

High School Diploma

Hospitality & Tourism Diploma

Tools

Gmail

Excel

Word

Internet

Job description

This opportunity is currently only available to bargaining unit members. If you are not a bargaining unit member, your application will not be forwarded to the hiring manager. In the event the position is not filled with a bargaining unit member, it will be reposted and open to all general applicants.

Role Impact

To aid and assist visitors to CF Toronto Eaton Centre by providing excellent service and maintaining a hospitable environment

What you will deliver

• Assist visitors/customers in person, both at the desk and as scheduled at designated directories and intersections in the centre and by telephone by providing information on the location of stores, services, events and promotions at the TEC. Provide general information on city attractions, theatres and entertainment in a friendly, professional manner.
• Connect with tenants and customers on a proactive and regular basis by delivering Memos and news letters
• Assist Sr. Guest Services Rep. in the training of new and existing staff.
• Inform Sr. Guest Services Rep. if ordering or purchasing of supplies is required
• Assist customer with wheelchair loans , collecting and refunding deposit monies, ensure they are maintained
• Summon security in the event of an emergency and report any unusual occurrences (i.e. lost child)
• Monthly updating of TEC retail emergency contact list
• Logging of lost and found items
• Re-stock of the display material
• Assist Marketing department printing a copy of Film Release and execution of marketing programs as required
• Provide other services to support marketing campaigns
• Distribute flyers, promotional information and other materials to visitors, customers and tenants to support special events and other program deliverables
• Perform other duties as required

What your strengths are

• Customer-service focused
• A great teammate with strong interpersonal skills and able to effectively interact with a wide range of people
• Outstanding communicator
• An enthusiastic “can do” attitude
• A multi-tasker, quick learner,
• Able to work under pressure with minimal supervision

What you need to succeed

• Minimum Grade 12.
• Diploma or certificate in Hospitality & Tourism
• 2 years previous customer service, marketing and/or public relations experience an asset
• Computer literacy with knowledge of Gmail, Excel, Word and Internet
• Good understanding of cash balancing and bookkeeping skills
• Extensive knowledge of the City of Toronto and surrounding area including theaters, attractions and special events
• Keen observation skills and awareness of surroundings
• Availability to work shifts and weekends

This is a unionized position and pay rates are set out in the applicable collective bargaining agreement. Cadillac Fairview offers a comprehensive benefits plan package, paid time off including vacation, wellbeing & volunteer days and support for continued growth and development.

Why you should join us

At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension. Imagine a place where you can make a difference!

At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.

Are you someone who believes in our values?

• Aim Higher – we strive to exceed expectations
• Own Your Expertise – we empower ourselves and each other
• Collaborate Effectively – we bring the right people together to get the right results
• Engage with Empathy – we objectively consider the needs of others
• Embrace Change – we drive, learn from, and adapt to change

At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected. We’re ready to meet you there – are you?

CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment. If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email [e-mail].

This posting is for a vacant position. CF may use artificial intelligence (AI) technology, alongside human review, to assist in screening and assessing applicants for this position.