Head of First Impressions - Scotia Place Experience Centre

Calgary Sports and Entertainment Corporation; Calgary; On-site; CAD 42,000 - 54,000; Full time

Job summary

Calgary Sports and Entertainment Corporation in Calgary, AB, is seeking a Head of First Impressions at the Scotia Place Experience Centre. In this front-facing role, you will welcome Premium clients and Season Ticket Members, check in guests, coordinate appointments, and ensure a warm, professional atmosphere.

The ideal candidate has at least three years of customer service or hospitality experience, strong organizational skills, calm under pressure, and excellent communication.

Qualifications

• Minimum three years of customer service and/or restaurant service experience.
• Excellent organizational skills and attention to detail.
• Ability to remain calm and pleasant under pressure.
• Strong written and verbal skills to communicate with all levels of clients and customers
• Superior telephone manners and strong interpersonal skills.
• Adjusts and is flexible to meet changing work needs and demands.

Responsibilities

• Greet guests and check them into their appointment at the Experience Centre
• Manage appointments
• Receive and redirect incoming calls in a courteous and professional manner.
• Supply and manage bar area where drinks and snacks are available for guests
• Serve drinks to guests
• Clean bar area as required
• Prepare and organize all incoming and outgoing couriers and/or deliveries.
• Maintain all courier supplies.
• Sort and distribute daily mail in a timely manner.
• Other administration duties as assigned.
• Actively participate in safety programs and follow policies;
• All other duties as assigned.

Job description

Head of First Impressions - Scotia Place Experience Centre

Job Category : Admin/Support Staff

Requisition Number : HEADO002322

• Posted : August 21, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

At Calgary Sports and Entertainment Corporation, we deliver excitement. Our mission is to be the heartbeat of our community by creating connections, building champions, and winning, together. If you’d like to join a team that’s people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests, then we’d love to sign you to a player's contract!

THE POSITION

As the creator of First Impressions and host at the Scotia Place Experience Centre, you will play an integral part welcoming our Premium clients and loyal Season Ticket Members. A critical front-facing role that sets the tone for the Experience Centre environment, you will be responsible for greeting and checking‑in guests, and making them feel at home.

KEY ACCOUNTABILITIES

• Greet guests and check them into their appointment at the Experience Centre
• Manage appointments
• Receive and redirect incoming calls in a courteous and professional manner.
• Supply and manage bar area where drinks and snacks are available for guests
• Serve drinks to guests
• Clean bar area as required
• Prepare and organize all incoming and outgoing couriers and/or deliveries.
• Maintain all courier supplies.
• Sort and distribute daily mail in a timely manner.
• Other administration duties as assigned.
• Actively participate in safety programs and follow policies;
• All other duties as assigned.

THE INDIVIDUAL

The ideal candidate will have the following background:

• Minimum three years of customer service and/or restaurant service experience
• Excellent organizational skills and attention to detail.
• Ability to remain calm and pleasant under pressure.
• Strong written and verbal skills to communicate with all levels of clients and customers
• Superior telephone manners and strong interpersonal skills.
• Adjusts and is flexible to meet changing work needs and demands.

This position will remain open until 3:00pm Friday, September 4th, 2026.

CSEC is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.