Customer Service Representative - FFUN Collision Centre

FFUN Group; Saskatoon; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive wage

Health & dental benefits

Employee discounts

Training opportunities

RRSP matching

Job summary

FFUN Collision Centre is seeking a Customer Experience Representative to support customers through the repair journey at our Saskatoon location. This permanent full-time role focuses on delivering exceptional service, coordinating with insurance providers and technicians, and keeping customers informed from arrival to vehicle handover.

You’ll join a growing team within the FFUN Group, with opportunities for career advancement.

Qualifications

• Experience in collision, automotive, insurance, call centres, hospitality, retail, or other customer-focused industries will translate well into this role.
• You’ll be at the centre of the action, working with customers, insurance providers, technicians, and leadership to keep communication clear, repairs moving, and customers confident.

Responsibilities

• Be the friendly, confident point of contact customers can rely on throughout the repair process
• Keep customers informed with clear and timely updates on their vehicle
• Process insurance claims and coordinate repair bookings based on repair size and requirements
• Complete vehicle walk-arounds with customers and help explain damage and the repair process
• Create and close work orders and prepare accurate invoices
• Schedule and confirm appointments while helping keep the shop organized and moving efficiently
• Build strong customer relationships through proactive communication and follow-up

Skills

Customer service

Communication

Organizational skills

Problem solving

Tools

CRM software

Job description

Customer Experience Representative – FFUN Collision Centre

Permanent Full-Time

FFUN Collision Centre is growing and we’re getting ready to take things to the next level with a brand-new, state-of-the-art Collision Centre coming to Saskatoon. This is your opportunity to join the team during an exciting period of growth and be part of building the customer experience that will carry into our new shop.

We’re looking for a customer service superstar who knows how to make people feel taken care of, can stay organized when the pace picks up, and has the confidence to keep customers informed from the moment their vehicle arrives until the keys are back in their hands.

Experience in collision, automotive, insurance, call centres, hospitality, retail, or other customer-focused industries will translate well into this role. If you’ve built your career around taking care of customers, solving problems, and keeping things moving, we want to hear from you.

You’ll be at the centre of the action, working with customers, insurance providers, technicians, and our leadership team to keep communication clear, repairs moving, and customers confident in the process.

As part of the FFUN Group and one of Canada’s Best Managed Companies, you’ll also have the backing, resources, and career opportunities of a growing organization that continues to invest in its people and its future.

Why FFUN Collision?

A brand-new Collision Centre is on the way.

• We’re investing in a modern, state-of-the-art facility designed to take our collision operation, team, and customer experience to another level. Join us now and be part of the team helping shape what comes next.

We’re growing.

• More business, more opportunity and more room to build your career.

You’ll be part of a strong team.

• We work hard, move fast, support each other, and know that great results happen when everyone pulls together.

There’s room to go somewhere.

• FFUN Collision is part of the FFUN Group, opening the door to opportunities across a large and growing automotive and recreational organization.

Your customer service experience matters.

• If you know how to take care of people, solve problems, communicate confidently, and keep things organized, those skills can translate extremely well into collision.

What You’ll Be Doing:

• Be the friendly, confident point of contact customers can rely on throughout the repair process
• Keep customers informed with clear and timely updates on their vehicle
• Process insurance claims and coordinate repair bookings based on repair size and requirements
• Complete vehicle walk-arounds with customers and help explain damage and the repair process
• Create and close work orders and prepare accurate invoices
• Schedule and confirm appointments while helping keep the shop organized and moving efficiently
• Build strong customer relationships through proactive communication and follow-up
• Maintain accurate customer information, documentation, and files
• Address customer questions or concerns professionally and with care
• Support the General Manager and Assistant Manager with projects and initiatives
• Encourage customers to share feedback about their FFUN Collision experience
• Prepare reports and provide administrative support as needed

What We’re Looking For:

We’re looking for someone who knows what great customer service looks like and has experience delivering it in a fast-paced, customer-focused environment.

• A strong background in customer service with confidence handling questions, concerns, and challenging conversations
• Proven ability to build trust, communicate clearly, and keep customers informed
• Highly organized with the ability to manage appointments, follow-ups, documentation, and multiple priorities
• Comfortable using computer systems, entering information accurately, and learning new programs
• Strong attention to detail and follow-through
• A proactive, solutions-focused approach with the confidence to take ownership
• A positive, team-first attitude and the ability to stay calm when things get busy
• Motivation to learn, grow, and take on greater responsibility

Why FFUN:

• Hourly wage of $18- $24/hour depending on experience.
• Group Retirement Savings Plan -Employer-Employee matched contributions because we care about your future financial security
• Employee Discounts –Get excited with exclusive discounts, not just on vehicles, but also on service, repairs and parts.
• Training & Development–Buckle up for an exciting ride! Joining us is like stepping onto a rocket ship of learning opportunities in a turbo-charged industry.
• Corporate Gym Membership Rates -Get your fitness on with corporate gym membership rates that won't break the bank. Flex those muscles, both at work and at the gym.
• Health & Dental–Stay healthy and smile bright with our comprehensive health and dental plans. We've got you covered inside and out.
• Giving Back–From Hospital Foundations to local sports teams, we want everyone to have a little more FFUN in their lives.

What it's really like to work here.

TheFFUN Groupis Canada’s fastest growing motor and recreational group retailer with nearly 25 locations throughout Saskatchewan, Manitoba and Ontario. We bring FFUN to life and are fuelled by amazing people, representing all of your favourite brands of automotive and recreational vehicles.

At FFUN we recognize that life is short and that it goes by in the blink of an eye. We can help people make the most of their lives by having fun, at any age. We offer great career opportunities, excellent pay programs, terrific benefits, corporate support, training and an amazing culture defined byour core values: Driven to Grow, Team Player, FFUN Attitude and Down to Earth

At FFUN Group, we’re committed to providing a barrier-free, unbiased, and equitable hiring experience. If you require accommodations, please contact our recruitment team [e-mail].