Customer Service Representative - Fastfrate Group (Edmonton)

Challenger Motor Freight Inc; Edmonton; On-site; CAD 31,684 - 35,817; Full time

Benefits offered by this job

Group benefits

Retirement savings plan

Professional memberships support

Job summary

Fastfrate Group in Edmonton is seeking a Customer Service Representative to be the first point of contact for customers from booking through transit to delivery. You will collaborate with internal partners to ensure seamless service.

This on-site role requires strong communication, problem-solving, and multitasking abilities, with a Monday–Friday schedule and an hourly rate of $23.88. We value diversity and provide a supportive team environment with career development opportunities.

Qualifications

• Post-Secondary Degree or Diploma.
• 1–2 years of experience in customer service.
• Experience in transportation is an asset.

Responsibilities

• Respond to emails from customers, shippers, consignees and internal partners.
• Book pickup and delivery appointments.
• Notify customers of late arrivals.
• Trace loads and inquire about rates and capacity.
• Answer incoming calls and transfer as needed.
• Enter orders into the system via EDI or manually.
• Provide timely updates through online portals.
• Troubleshoot and reschedule or cancel loads.

Skills

Customer focus

Strong computer skills

Excellent communication skills

Strong organizational skills

Problem solving

Team player

Education

Post-Secondary Degree or Diploma

Tools

EDI system

Job description

Fastfrate Group is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.

If you require an accommodation at any stage of the recruitment process, please contact us at [e-mail] and we will work with you to meet your needs.

Fastfrate Company Profile:

Fastfrate Group is one of North America’s largest privately owned transportation and logistics providers. Built on innovation, speed, and reliability, our national network connects major North American markets through seamless rail and road solutions, giving customers the strength of a full-service logistics partner.

From TL and LTL to drayage, warehousing, fulfillment, and final mile delivery, the Fastfrate Group provides true port-to-door solutions. Our integrated service model delivers seamless, end-to-end transportation and logistics support designed to move business forward.

Why you’ll love working here:

• A workplace where you can learn, grow, and build your career
• A culture that encourages new ideas and continuous improvement
• Supportive leaders who provide guidance while giving you autonomy
• A team-focused environment
• A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
• Support for professional memberships, training, and certifications

The Opportunity:

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary:

Reporting to the Office Manager, the Customer Service Representative is the first point of contact for Fastfrate Group customers from the initial booking, throughout transit, and until freight has successfully delivered. In addition, the Customer Service Representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customer’s loads.

Hours of Work:

Monday to Friday, 8:00am–4:30pm

Work Arrangement:

On-site

Position Type:

Union

Employment Status:

Permanent

Compensation:

Hourly Rate: $23.88

Work Location & Environment:

10020-56th Avenue, Edmonton, AB, T6E 5L7

Office environment

Key Accountabilities:

• Email communication to external customers, shippers and consignees, and internal partners such as Driver Coordinators, Planners, Sales Representatives, Traffic and Management
• Book pickup and delivery appointments and schedule as required
• Notify external and internal customers of late arrival
• Trace loads, inquiry about rates and capacity
• Answer incoming calls and transfer appropriately
• Data entering orders via EDI or manually inputting into the system
• Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed
• Supply accurate information/updates through online portals for various customers and weekly reporting
• Trouble shoot problems including rescheduling and cancellation of loads
• Performs other duties as required

Qualifications

We’re looking for someone who brings:

Education & Experience:

• Post-Secondary Degree or Diploma
• 1-2 years of prior work experience in Customer Service role(s)
• Experience in the transportation industry is considered an asset

Skills & Attributes:

• Commitment to customer satisfaction and a customer focused mentality.
• Strong computer skills.
• Excellent communication skills.
• Strong organizational skills and the ability to work on multiple tasks simultaneously.
• Creative and effective problem-solving ability.
• Well-organized, enthusiastic, professional and a positive team member.

Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.