Maintenance Advisor

DRIVING FORCE; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

The Driving Force Group of Companies is seeking a Maintenance Advisor to join our Fleet Solutions team. You will oversee the fleet maintenance process across branches, coordinating with Vehicle Assessors and Fleet Maintenance Central customers to schedule and complete repairs.

The role emphasizes attention to detail, vendor management, and clear communication with internal and external stakeholders. A background in vehicle maintenance and customer service is valued, with a focus on reliable

Qualifications

• Attention to detail in fast-paced environments.
• Strong communication with stakeholders.
• Experience managing teams.

Responsibilities

• Review and process new work orders and asset inspections.
• Assign and manage vendors for work orders and schedules.
• Coordinate with fleet maintenance to ensure timely vehicle completion.
• Evaluate vendor estimates and respond to notifications before work starts.
• Review invoices and support chargeback resolution.
• Document customer billing with the claims team.
• Maintain relationships with preferred vendors.
• Support annual review of preferred vendors.

Skills

Teamwork

Interpersonal skills

Communication

Tools

Microsoft Office

Job description

The Driving Force Group of Companies is a network of world-class transportation and fleet management solutions companies. We’re proud to be an Alberta success story that began in a rented office above a small service station. With a can-do attitude and people-first culture, we’ve grown into an industry leader, operating across Canada, spanning over 40 locations with over 600 + employees.

We are currently seeking a Maintenance Advisor to join our Fleet Solutions team. The Maintenance Advisor is responsible for executing the fleet maintenance process. Working with the Vehicle Assessors at each branch and directly with Fleet Maintenance Central customers, this role ensures maintenance and repairs are scheduled and completed in accordance with Company standards and guidelines.

What Moves You

• You are a reliable team player who thrives in a collaborative atmosphere, contributes positively to team dynamics.
• You have exceptional interpersonal skills with the ability to engage and negotiate effectively with both internal and external stakeholders.
• You have strong computer skills, particularly proficiency in Microsoft Office (Excel and Outlook).

What You’ll Do:

• Review and process new work orders and asset inspections with precision to ensure top-tier service delivery.
• Assign and manage vendors for work orders, efficiently scheduling appointments and updating statuses to keep operations flowing smoothly.
• Collaborate with fleet maintenance personnel to ensure timely vehicle completion, delivering seamless communication regarding delivery and pick-up arrangements.
• Evaluate and approve vendor estimates, ensuring swift responses to customer notifications before work commences.
• Ensure accurate vendor check-ins and check-outs, maintaining high standards in inspections and work order updates.
• Review invoices meticulously, collaborating with the damage recovery team to navigate chargebacks effectively.
• Partner with the claims department to provide comprehensive documentation for customer billing, ensuring all details are handled with care.
• Build and maintain strong partnerships with preferred vendors to secure timely and cost-effective maintenance and repair services.
• Play a pivotal role in the annual review of preferred vendors, driving our commitment to excellence.

What You’ll Bring:

• A proven track record of meticulous attention to detail in a fast-paced environment.
• Ability to convey ideas clearly and effectively, with a knack for summarizing and documenting information.
• Demonstrated experience in managing teams, with the ability to delegate effectively and drive results.
• A solid background in vehicle maintenance, empowering you to make informed decisions.
• Must possess an acceptable driving record.
• Previous experience in customer service and the automotive industry is highly valued.

What We Offer:

• Competitive wages and flexible benefits.
• Our company RRSP matching program.
• 50% off rentals at any of our Driving Force locations.
• Learning and growth opportunities.
• Paid vacation and wellness time.
• We support your wellbeing through our Thrive wellness program.
• We ‘Celebrate Great’ through our rewards and recognition programs.

The Driving Force Groups of Companies values diversity and is committed to providing equal opportunities in the workplace. We invite applicants from qualified individuals of all backgrounds. While we welcome all interested candidates, only those selected for an interview will receive further communication.

If you require accommodation during any part of the recruitment process, please let us know.

Final candidates will be required to undergo a security screening. This may include a driver abstract, criminal history check, reference checks and/or credit check.

Compensation & Transparency Disclosure

This posting is for a current vacancy within our organization. In accordance with our commitment to a fair and human-centered hiring process, we do not use artificial intelligence (AI) to screen, assess, or select applicants; every application is reviewed personally by our recruitment team.