Customer Development Manager FMS

Impact Fulfillment Services; Montreal; On-site; CAD 75,000 - 85,000; Full time

Job summary

Ryder in Canada seeks a Customer Development Manager to build long-term relationships with new and existing clients. You will use a consultative, strategic sales approach, partnering with customers to define needs and identify growth opportunities.

The role offers exposure to senior sales leadership paths and cross-functional collaboration with Rentals, Operations, Maintenance, Finance and Marketing. The position requires five years of sales experience and CRM proficiency (Salesforce).

Qualifications

• Bachelor's degree in business or marketing; MBA is a plus.
• Five or more years of sales experience.
• Five or more years with CRM systems such as Salesforce.

Responsibilities

• Providing transportation solutions to full-service lease and maintenance customers.
• Interacting with existing customers to identify and propose solutions to resolve transportation problems, meet transportation needs and achieve sales growth.
• Maintaining day-to-day contact with existing customers, nurturing business relationships and ensuring that Ryder delivers on their promise of providing high quality service.
• Executing marketing plans and account development strategies to expand contractual product lines.
• Consistently meeting OR exceeding sales and performance goals.
• Performs other duties as assigned.

Skills

Self-motivated

Organizational skills

Analytical skills

Communication skills

Customer relationships

Consultative selling

MS Office Advanced

Education

Bachelor's in business or marketing

MBA

Tools

Salesforce

Microsoft Office

Job description

Notice to Applicants : An English translation of this job posting follows the French version.

Avis aux candidats : Une traduction anglaise de cette offre d'emploi suit la version française.

Version Française

Les demandeurs d'emploi peuvent consulter la politique de confidentialité des candidats.

Description de l'emploi

Le Directeur du développement de la clientèle SGF CN, entretient des relations d’affaires à long terme avec les clients nouveaux et existants. Pour ce faire, vous devrez vous fier à une approche de vente à la fois consultative et stratégique, et collaborer directement avec les clients pour déterminer leurs besoins et identifier les nouvelles opportunités. Ce poste vous permet de jouer un rôle clé en nous aidant à offrir un service de la meilleure qualité à nos clients et peut vous mettre sur la voie d’une longue et enrichissante carrière en gestion des ventes chez nous, y compris des postes de haute direction des ventes. En tant que gestionnaire de comptes, vous travaillerez avec les clients actuels et renforcez les relations avec eux. Les relations internes sont également un élément clé de ce rôle, car vous travaillerez directement avec divers services, y compris les services de location, d’exploitation et d’entretien, ainsi que les finances et le marketing.

Résumé Du Poste

The Customer Development Manager FMS CN develops long-term business relationships with both new and existing customers. This will require that you rely on a sales approach that is both consultative and strategic, and that you partner directly with customers to determine their needs and to identify opportunities to add new business. This position allows you to play a key role in helping us to deliver the best quality service to our customers, and can put you on the path toward a long and rewarding sales management career with us including senior sales leadership roles. As an Account Manager, you will work with and further develop relationships with existing customers. Internal relationships are also a key part of this role as you will work directly with a variety of our departments including Rentals, Operations and Maintenance as well as Finance and Marketing.

Responsabilités

• Fournir des solutions de transport aux clients de location et d’entretien à service complet.
• Interagir avec les clients existants afin de trouver et de proposer des solutions pour résoudre les problèmes de transport, répondre aux besoins de transport et réaliser une croissance des ventes.
• Maintenir un contact quotidien avec les clients existants, entretenir des relations d’affaires et s’assurer que Ryder respecte sa promesse d’offrir un service de haute qualité.
• Exécuter des plans de marketing et des stratégies de développement de comptes pour élargir les gammes de produits contractuelles.
• Atteindre OU dépasser constamment les objectifs de vente et de rendement.
• Réalise d’autres tâches qui lui sont confiées.

Études

Baccalauréa - en affaires ou en marketing; MBA, un atout, obligatoire.

Expérience

Cinq (5) ans ou plus expérience en vente, obligatoire.

Cinq (5) ans ou plus expérience de l’utilisation des systèmes CRM [Customer relationship management (Gestion des relations avec le client)], tels que Sales Force (Force de vente), obligatoire.

Compétences et habiletés

• Motivation personnelle et volonté de dépasser les objectifs et les attentes tout en étant capable de travailler efficacement au sein d’une équipe, obligatoire.
• Excellent sens de l’organisation, obligatoire.
• Démontre des compétences analytiques, obligatoire.
• Solides aptitudes pour la communication verbale et écrite, obligatoire.
• Capacité d’établir de solides relations avec les clients, obligatoire.
• Expérience avérée de l’utilisation d’un processus de vente consultative pour proposer des solutions aux clients, obligatoire.
• Maîtrise des produits Microsoft Office (Access, Excel, Word, PowerPoint et Outlook), Avancé, obligatoire.

Job Description

The Customer Development Manager FMS CN develops long-term business relationships with both new and existing customers. This will require that you rely on a sales approach that is both consultative and strategic, and that you partner directly with customers to determine their needs and to identify opportunities to add new business. This position allows you to play a key role in helping us to deliver the best quality service to our customers, and can put you on the path toward a long and rewarding sales management career with us including senior sales leadership roles. As an Account Manager, you will work with and further develop relationships with existing customers. Internal relationships are also a key part of this role as you will work directly with a variety of our departments including Rentals, Operations and Maintenance as well as Finance and Marketing.

Essential Functions

• Providing transportation solutions to full-service lease and maintenance customers.
• Interacting with existing customers in order to identify and propose solutions to resolve transportation problems, meet transportation needs and achieve sales growth.
• Maintaining day-to-day contact with existing customers, nurturing business relationships and ensuring that Ryder delivers on their promise of providing high quality service.
• Executing marketing plans and account development strategies to expand contractual product lines.
• Consistently meeting OR exceeding sales and performance goals.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Self-motivated and driven to exceed goals and expectations while also being able to function effectively as part of a team.
• Excellent organizational skills.
• Demonstrates analytical skills.
• Strong verbal and written communication skills.
• Ability to build strong customer relationships.
• Proven track record using a consultative selling process to propose solutions to customers.
• Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required.

Qualifications

• Bachelor's degree required in business or marketing; MBA a plus.
• Five (5) years or more sales experience, required.
• Five (5) years or more with CRM systems such as Sales Force, required.
• Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced,required.

DOT Regulated

No

Job Category

Outside Sales

Our Culture & Commitment

At Ryder, you’re trusted to make an impact-while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Rate Type:

Salaried

Minimum Pay Range:

75000

Maximum Pay Range:

85000

Ryder is an Equal Opportunity Employer

We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.

In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply please contact us at 888-957-9337.

At Ryder, you’re trusted to make an impact-while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Authorization to Work in Canada

As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. All screening is conducted in accordance with applicable privacy and human rights legislation and is limited to information directly related to the requirements of the position.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through http://www.ryder.com/en-ca.

If you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail].