Customer Service Representative - Contract

Westlake Royal Building Products USA Inc; Calgary; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading company in wholesale building materials is seeking a Customer Service Representative for a 6-month contract. The role involves providing exemplary service to customers through various channels and managing customer accounts. Ideal candidates will have strong communication skills and a positive attitude.

Qualifications

• Understanding of Customer Service and Inside Sales roles.
• Experience working at a customer service desk or counter.

Responsibilities

• Process customer orders and coordinate for timely shipping.
• Provide overall support and after-sales service to customers.
• Answer telephones and respond to email requests.

Skills

Problem-solving

Communication

Teamwork

Education

High School Diploma

Post-secondary education

Tools

JDE 9.0

Job description

Customer Service Representative - Contract

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Summary

The function of this position is to provide customers with exemplary service in face-to-face interactions, over the phone, and through email. The individual will maintain an organized desk and learn the basics of the products that we sell through on-the-job training. They will manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products. This is a contract role for 6 months.

Duties And Responsibilities

May include, but are not limited to, the following :

• Complete all company safety training and commit to working safely in all aspects of the position
• Process customer orders, including custom orders, and price them accurately
• Coordinate all orders for timely and cost-efficient shipping
• Process financial transactions according to credit procedures
• Answer telephones and process / respond to email requests
• Use the JDE system to process invoices and review / update receiving reports
• Prepare quotes and follow up accordingly
• Upsell existing accounts
• Provide overall support and after-sales service to customers
• Perform other customer, administrative, and warehouse duties as required

Education, Experience, and Qualifications

• High School Diploma
• Post-secondary education is an asset
• Understanding of the role of Customer Service / Inside Sales and its relation to meeting business objectives
• Knowledge / experience in building supplies is an asset
• Ability to comprehend and follow branch business procedures
• Ability to work well as part of a team and independently
• Problem-solving skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced, self-directed environment
• JDE 9.0 experience is an asset
• Positive attitude with a strong desire to learn and adapt to change
• Experience working at a customer service desk or counter

The noise level is usually moderate, typical of an office setting. There may also be exposure to forklift traffic and a noisier warehouse environment. The role requires the daily use of stairs.

Additional Information

• Seniority level : Entry level
• Employment type : Full-time
• Job function : Other
• Industry : Wholesale Building Materials

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