Customer Service Representative - Claims (6 Month Contract)

Intact Financial; Calgary; Hybrid; CAD 40,000 - 50,000; Full time

Job summary

A leading company in Calgary is seeking a Customer Service Representative for a 6-month contract. The role involves managing claims, responding to inquiries, and working within a hybrid model. Ideal candidates will possess strong communication and organizational skills, with a focus on customer service.

Benefits

Access to health resources

Dynamic workplace learning ecosystem

Community Impact program

Qualifications

• Customer service experience preferred.
• Willingness to learn.
• Insurance experience is considered an asset.

Responsibilities

• Set up new claims and complete assigned tasks.
• Respond to inquiries in a timely manner.
• Manage competing priorities effectively.

Skills

Customer service

Detail oriented

Communication

Organizational skills

Tools

Excel

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We’re looking for a Customer Service Representative - Claims (6 Month Contract) to join our growing team in Calgary, Alberta!

What you’ll do here:

• Effectively and efficiently set up new claims and complete assigned tasks within service level agreements.
• Consistently use applicable assigning tools and apply best practices.
• Effectively and efficiently Index incoming documents.
• Respond to inquiries in a timely manner, including shared email, chat etc.
• Accepts and provides feedback with openness, honesty & positivity.
• Shows a willingness to adapt to change and is resilient when faced with challenges.
• Effectively manage competing priorities.

What you’ll bring to the table:

• Living the Intact Values: Integrity, Respect, Customer-driven, Excellence and Generosity with customers, peers, and vendors is vital.
• Customer service experience preferred.
• Willingness to learn.
• Insurance experience is considered an asset.
• Proficient in Excel and comfortable with computer systems.
• Detail oriented.
• Self-motivated, resourceful, and resilient to overcome various situations.
• Superior organizational skills, results-oriented, and agility to navigate an environment where you must think on your feet.
• Excellent listening and communication skills with the ability to foster strong working relationships.
• Must be flexible to work 35 hours a week during our business hours of operation: Monday to Friday 8:00 am to 6:00 pm, and Statutory holidays.
• No Canadian work experience required however must be eligible to work in Canada.

#LI-hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:

• Inspiring leaders and colleagues who will lift you up and help you grow

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.